DeMariea Agreda

Delta Air Lines, Inc

Tucson, Arizona

10.2022 - Current

Assisted customers with flight bookings and itinerary changes.
Greeted customers and identified their needs.
Resolved customer inquiries in a timely manner.
Acting AIC in times of need for operation
Lead CRO
Baggage Adjudicator for TUS station
Engaged with customers to ensure satisfaction and foster positive relationships.
Escalated unresolved customer issues to appropriate department or manager for resolution.
Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Collaborated with team members to streamline processes and improve overall customer satisfaction.
Resolved customer inquiries through phone and email communication.
Provided information on baggage policies and procedures.
Collaborated with team members to enhance service delivery.
Managed passenger check-in processes efficiently and accurately.
Addressed customer complaints with empathy and professionalism.
Educated travelers on travel requirements and safety protocols.
Coordinated with various departments to ensure smooth operations.
Kept work area neat, clean, and well-stocked at all times.

Demonstrated active listening skills when responding to customer questions and complaints.
Provided information about products and services available to customers.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Performed additional duties as assigned by management team.
Followed policies and procedures to meet or exceed established performance requirements.
Maintained customer privacy and protected company operations by keeping information private and confidential.

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