Demario Hylton
Orlando
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Enterprise Holdings
08.2023 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved customer complaints, resulting in increased loyalty and repeat business.
Leasing and Sales Associate
McKinley Inc.
03.2023 - 07.2023
- Managed lead tracking by making contact and following up on leads.
- Built and maintained strong relationships with potential residents and families to encourage and support move into community.
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Coordinated appointments to show marketed properties.
- Collected and maintained careful records of rental payments and payment dates.
- Responded to Common Area Maintenance (CAM) inquiries.
Receptionist/ Trainer
Andretti Indoor Karting and Games
11.2020 - 06.2023
- Answer Guest inquiries via Phone
- Preparing Employee Schedules
- Various Administration Tasks
- Preparing Schedules for Upcoming Events
- Train Newly Hired Employees
- Assist in Alt Departments as Needed
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Resolved customer problems and complaints.
Athlete/ Sales Associate/Overnight Associate
Nike
09.2021 - 04.2023
- Guest Assistance
- Order Product to Maintain Sales Floor
- Point of Sale Assistance
- Introduce New Technologies to Consumers
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
Customer Care Agent
Hilton Grand Vacations
09.2018 - 10.2020
- Engaged with customers to understand and resolve escalated issues and answer product questions
- Updated accounts with customers' current personal and purchasing information
- Creating guest reservations on Vacation Packages
- Maintain contact with Properties in regards to guest reservations
- Consult Management to create better guest experience with Timeshare Tours
- Consult with customers to understand their desires and suggest the best products to meet their needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Outbound Vacation
Hilton Grand Vacations
03.2018 - 09.2018
- Selling Vacation Packages
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Promote Products and Services
- Maintain Customer Information
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Utilized sales techniques to build customer interest and close sales.
Cashier Lead/ Sales Associate
True Religion
03.2017 - 02.2018
- Greet customers
- Responding to questions
- Improving appearance of merchandise
- Providing outstanding customer service
- Cash trained with the point of sales system
- Auditing Registers Cash Pick-ups/ Deposits
- Quickly and accurately counted drawers at start and end of each shift.
- Processed both cash and card purchases and returns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Sales Associate
Levi's Store Disney Springs
08.2016 - 05.2017
- Utilizing cash registers
- Managing financial transactions
- Balancing Registers
- Meeting established sales goals
- Being an active part of team improvement
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Associate of Arts - Business Administration
Valencia College
Orlando, FLHigh School Diploma -
Freedom High School
Orlando, FL05.2016
Skills
- Record keeping
- Customer relations
- Data management
- Cash handling
- Sales and marketing
- Money handling
- Schedule Management
- Microsoft Office
- Administrative Duties
- Training
- New Hire Coaching
- Escalated Calls Management
- Leasing Options
- Multi-Family Property Management
- Fair Housing Mandates
- Tenant Screening
- Property Tours
Timeline
Customer Service Representative
Enterprise Holdings
08.2023 - Current
Leasing and Sales Associate
McKinley Inc.
03.2023 - 07.2023
Athlete/ Sales Associate/Overnight Associate
Nike
09.2021 - 04.2023
Receptionist/ Trainer
Andretti Indoor Karting and Games
11.2020 - 06.2023
Customer Care Agent
Hilton Grand Vacations
09.2018 - 10.2020
Outbound Vacation
Hilton Grand Vacations
03.2018 - 09.2018
Cashier Lead/ Sales Associate
True Religion
03.2017 - 02.2018
Sales Associate
Levi's Store Disney Springs
08.2016 - 05.2017
Associate of Arts - Business Administration
Valencia College
High School Diploma -
Freedom High School
Similar Profiles
Andreia BaharallyAndreia Baharally
Enterprise Mobility - Branch Manager at Enterprise HoldingsEnterprise Mobility - Branch Manager at Enterprise Holdings
Blaze UmuhuzaBlaze Umuhuza
Management Assistant at Enterprise HoldingsManagement Assistant at Enterprise Holdings
Ismael LlerasIsmael Lleras
Automotive Detailer at Enterprise HoldingsAutomotive Detailer at Enterprise Holdings