Demario Montgomery
Ellenwood,GA
Summary
Dynamic Field Service Technician with proven expertise at Xylem Inc. in safety compliance, quality and production. Recognized for enhancing service quality and training staff effectively. Proficient in hand and power tools, I excel in team collaboration and problem-solving, consistently ensuring optimal equipment performance and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Field Service Technician
Xylem Inc.
Stone Mountain, GA
09.2023 - Current
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Operated a variety of hand tools and mechanical equipment with proficiency.
- Utilized handheld device to update work order status.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Trained staff members on proper use of equipment, processes and procedures.
- Operated hand tools and power equipment according to corporate safety procedures.
- Performed annual and preventive system service maintenance.
Forklift Operator
Clark Dietrich
Mcdonough, GA
10.2021 - 04.2023
- Collaborated with team members to streamline warehouse operations and increase productivity.
- Performed daily equipment checks to verify proper operation and minimize downtime.
- Packaged, labeled and tagged goods before transfer.
- Tied and secured loads to prevent shifting or damage to items.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Used handheld scanners for warehouse management system compliance.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
Lead Delivery Driver
Forward Air
Jonesboro, GA
08.2018 - 02.2021
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Organized and coordinated deliveries to customers in a timely manner, ensuring high levels of customer satisfaction.
- Managed paperwork associated with deliveries accurately, including invoices, bills of lading, freight bills.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Performed daily pre-trip inspections on delivery vehicles to ensure safety and compliance with DOT regulations.
Delivery Team Lead
BrandsMart USA
Ellenwood, GA
02.2015 - 08.2018
- Performed regular inspections of vehicles prior to each shift start.
- Trained new employees in safety protocols and operational procedures.
- Developed team environment to support engagement and high performance.
- Communicated with customers regarding changes in delivery times or locations.
- Managed performance issues with delivery team members.
- Organized, scheduled, assigned and monitored the work of delivery personnel.
- Ensured that all drivers had valid licenses, certificates, permits.
- Optimized profitability by recruiting, training and managing top talent to enhance sales delivery for products and carriers.
- Oversaw vehicle maintenance schedules for fleet vehicles.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Delivery Specialist
Hhgregg
Ellenwood, GA
07.2012 - 03.2015
- Inspected vehicles prior to loading and unloading cargo to verify safety standards were met.
- Utilized GPS systems to plan optimal routes for drivers while minimizing fuel consumption.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Lowndes High School
Valdosta, GA05-2005
Skills
- Safety compliance
- Field production
- Quality assurance
- Professionalism and punctuality
- Hand tools proficiency
- Power tools
- Preventive Maintenance
- Tool management
- Verbal and written communication
- Service quality
- Employee training
- Team collaboration
Timeline
Field Service Technician
Xylem Inc.
09.2023 - Current
Forklift Operator
Clark Dietrich
10.2021 - 04.2023
Lead Delivery Driver
Forward Air
08.2018 - 02.2021
Delivery Team Lead
BrandsMart USA
02.2015 - 08.2018
Delivery Specialist
Hhgregg
07.2012 - 03.2015
High School Diploma -
Lowndes High School
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