De'Mario Simmons
Munster,IN
Summary
Obtain a responsible and challenging position within the company that will allow to learn new technologies and skills while utilizing previous experiences to improve beyond abilities currently, and also to build a strong business relationship with the company and clients; and exceed expectations to excel within the company. Fast-working Freight Handler with 6 years of experience in light industrial. Committed to quality assurance and efficient work after long hours with knowledge of microsoft use and data entry systems. Reliable Freight Handler with 6 years of experience in light industrial shipping and packing. Successful at working quickly with proficiency in microsoft use and data entry. Adept at performing detailed inspections and following directions with no supervision.
Overview
17
17
years of professional experience
Work History
Freight Inspector
Fedex Freight
11.2020 - Current
- Inspects shipment to ascertain that freight is securely braced and blocked
- Observes loading of freight to ensure that crews comply with procedures
- Monitors temperature and humidity of freight storage area
- Records freight condition and handling, and notifies crews to reload freight or insert additional bracing or packing.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in team environment
- Worked well in team setting, providing support and guidance
Freight Handler
Fedex Freight
09.2017 - 11.2020
- Perform freight handling using appropriate motorized and manual equipment, including but not limited to: forklift, pallet jack and hand truck
- Verify documentation matches freight description (e.g
- Type, weight, hazardous materials), using current electronic or manual system
- Secure freight inside trailers using appropriate tools and supplies (e.g
- Pallets, straps, rope)
- Recoup/repair damaged freight when necessary
- Verify and complete required documentation and reports
- Assist customers with freight and freight documentation as needed
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Inspected freight for any damage or faults prior to loading
- Maintained clean and organized work area to improve efficiency and comply with regulations
- Sorted and organized packages to make deliveries to correct address
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks
- Verified documentation and condition of freight to assure quality standards were achieved
- Managed warehouse operations and verified proper shipment procedures
- Shipped material and performed boxing, packing, labeling, and preparation of related documents
- Streamlined material delivery processes which increased efficiency and reduced downtime
- Loaded and unloaded trucks
- Collaborated with team members to resolve challenges and improve productivity
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight
- Blocked and braced freight to prevent shifting and product damage during transport
- Operated computer systems to track shipments to improve efficiency and accuracy
- Maintained clean, orderly work environment free of hazards
- Drove forklifts, pallet jacks and other equipment to move materials
- Loaded and unloaded materials onto and off of trucks for fast shipment
Manager
Boost Mobile of Riverdale
03.2011 - 09.2017
- Wireless and mobility expert adapt at providing great customer service
- Selling Boost Mobile Phones and accessories
- Opening and closing of registers
- Preparing Work Schedule for 10+ employees
- Oversee of store
- Key Holder responsible for proper opening and closing of store
- Provide personalized service and exceptional level of expertise for customers
- Handle all aspects of sale including: completing customer contracts and warranties and receiving customer payments, cash and credit card/check transactions
- Maintained and communicates strong, up-to-date knowledge of wireless products, accessories, pricing plans, and service features
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Developed and maintained relationships with customers and suppliers through account development
- Improved safety procedures to create safe working conditions for workers
- Developed and implemented business strategies to achieve business goals and stay competitive
- Improved marketing to attract new customers and promote business
- Planned and budgeted accurately to provide business with resources needed to operate smoothly
- Established team priorities, maintained schedules and monitored performance
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Defined clear targets and objectives and communicated to other team members
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Identified and communicated customer needs to supply chain capacity and quality teams
- Developed detailed plans based on broad guidance and direction
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Managed senior-level personnel working in marketing and sales capacities
Personal Banker
Guaranty Bank
05.2013 - 04.2014
- Days consist of working teller lines, handling cash and maintaining bank transactions as well as meeting store customers and exploring new sales opportunities
- Engaging in conversations about their particular banking needs
- Introduce new products and service to new as well as existing customers and willingness to ask for referrals
- Ability to work with cash on teller line to accurately count, add and handle currency
- Conducting need based sales, in teller line and in store.
- Solved customer challenges by offering relevant products and services
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Built relationships with customers and community to promote long term business growth
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Set and achieved company defined sales goals
- Selected correct products based on customer needs, product specifications and applicable regulations
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Achieved or exceeded company-defined sales quotas
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Cross-sold bank products and services to meet customer needs and provide options
- Promoted financial products by maintaining excellent service offering knowledge
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients
- Followed up with customers to gather feedback and provide additional assistance
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities
- Processed deposits, withdrawals and ACH transfers accurately
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
Department Manager
Menards
09.2012 - 06.2013
- Responsible for making of sales of products in hardware department
- Setting up displays and shelves of products
- Providing excellent guest service and finishing out sells
- Being able to provide product knowledge regarding any product
- Provide personalized service and exceptional level of expertise for customers.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Communicated with managers of other departments to maintain transparency
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Created and enforced department policies, procedures and standards to establish productivity and quality
Supervisor
US Transfield Services
07.2009 - 02.2011
- Cleaning and maintaining various Kmart and Sears facilities
- Dust Mopping, Sweeping, and vacuuming stores
- Cleaning windows as well as tables
- Emptying trash and ensuring bathrooms were in top-notch shape
- Scrubbing and buffing floor
- Occasionally stripping and waxing floors (seasonal)
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Evaluated employee performance and coached and trained to improve weak areas
- Achieved results by working with staff to meet established targets
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Conducted routine inspections to check quality and compliance with established specifications
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
- Developed and implemented customer service policies to enhance satisfaction
- Evaluated staff performance and provided coaching to address inefficiencies
- Frequently inspected production area to verify proper equipment operation
- Evaluated customer needs and feedback to drive product and service improvements
- Conducted regular reviews of operations and identified areas for improvement
Store Manager
SKJ Communications
01.2007 - 06.2009
- Wireless and mobility expert/consultant
- Selling various providers cell phones and accessories
- Providing excellent customer service
- Activating cell phones and wireless devices
- Provide personalized service and exceptional level of expertise for customers
- Handle all aspects of sale including: completing customer contracts and warranties and receiving customer payments, cash and credit card/check transactions
- Maintained and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans, and service features
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
- Approved regular payroll submissions for employees
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Supervised guests at front counter, answering questions regarding products
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Associate of Science - History, pre-law, Paralegal.
South Suburban College of Cook County
South Holland, IL06.2012
Skills
- Communications- Great written and verbal presentation skills Able to use proper grammar and maintain good speaking voice Interpersonal Skills- Able to get along with co-workers and accept supervision While producing work that is orderly and attractive Able to ensure tasks are completed on time Hard-Working- Throughout high school, worked long hours in strenuous activities while attending school Maintained above average grades Customer Service- Handled as many as 500 customer interactions per day in busy retail Was given employee of month Exceptional in quota based environment
- Pallet Jack Safety
- Trailer Unloading
- Truck Loading and Unloading
- Equipment Parts Replacement
Timeline
Freight Inspector
Fedex Freight
11.2020 - Current
Freight Handler
Fedex Freight
09.2017 - 11.2020
Personal Banker
Guaranty Bank
05.2013 - 04.2014
Department Manager
Menards
09.2012 - 06.2013
Manager
Boost Mobile of Riverdale
03.2011 - 09.2017
Supervisor
US Transfield Services
07.2009 - 02.2011
Store Manager
SKJ Communications
01.2007 - 06.2009
Associate of Science - History, pre-law, Paralegal.
South Suburban College of Cook County