DEMARIO WEBB
Macomb,MI
Summary
Objective: To secure a position in the organization that offers challenge and opportunity for career development and at the same time serve the organization to the best of my capabilities. I would like to gain new skills while utilizing my current area of expertise of procurement and employee satisfaction services within a positive team environment.
Overview
14
14
years of professional experience
Work History
Assembly Line Production Worker
Fca Us LLC
01.2021 - Current
- Worked in a high volume production environment helping to manufacture 300+ vehicles per shift.
- Followed outlined specifications to implement assembly plans.
- Followed protocols to enhance protection and maintain safe work environment.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Collaborated with engineering teams to improve production efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated various machines used in production processes.
Mobile Expert
T-Mobile
11.2020 - 05.2021
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Wrapped, boxed and weighed bakery department products.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Customer Service /Sales Manager
Great Dane Graphics
05.2017 - 09.2019
- Communicated with customers about product offerings, including policies, restrictions and refund policies.
- Educated customers on product and service offerings.
- Recommended optimal merchandise based on customer needs and desires.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Sold various products by explaining unique features and educating customers on proper application.
Customer Service Representative
Stahls'- All Things Heat Printing
12.2016 - 05.2017
- Assessed customer needs and upsold products and services to maximize sales.
- Assisted approximately 50 customers each day with product and service questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed account and service histories to identify trends and issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
Technical Support/ Sales
Minacs
04.2013 - 08.2014
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Accurately documented, researched and resolved customer service issues.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
Sales Associate
The Home Depot
03.2012 - 04.2013
- Stocked product in the store based on a need provided by the company.
- Assisted customers with purchases.
- Operated Hi-Lo as needed to stock product.
- Also maintained the Lot to ensure customers had necessary equipment to load product.
Sales Manager
StahlsPortraits USA
06.2010 - 08.2012
- l Conducted company meetings on a weekly basis l Managed a team of approx 28 individuals
- l meet with various store owners to set up accounts for business.
- Handled and provided schedules for the staff
- Provided metric information to the owner on a nightly basis to keep up with metric needs
- l Also worked with employees to provide service to family's across Michigan.
Education
High School Diploma -
Southeastern H.S
Detroit, MI06.2003
No Degree - Business Marketing
Eastern Michigan University
Ypsilanti, MI2006
Skills
- Adheres to customer service procedures
- Persuasive speaker
- Types 45-50 Wpm
- Strong problem solving ability
- Troubleshooting skills
- Proficient with Microsoft Office Suite
- Hand-Eye Coordination
- Safety Procedures
- Equipment Operation
- Power and hand tools
- Production background
- Assembly instructions
Timeline
Assembly Line Production Worker
Fca Us LLC
01.2021 - Current
Mobile Expert
T-Mobile
11.2020 - 05.2021
Customer Service /Sales Manager
Great Dane Graphics
05.2017 - 09.2019
Customer Service Representative
Stahls'- All Things Heat Printing
12.2016 - 05.2017
Technical Support/ Sales
Minacs
04.2013 - 08.2014
Sales Associate
The Home Depot
03.2012 - 04.2013
Sales Manager
StahlsPortraits USA
06.2010 - 08.2012
High School Diploma -
Southeastern H.S
No Degree - Business Marketing
Eastern Michigan University
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