Demarion Walker
Crown Point,IN
Summary
Dynamic manager with proven success at Five Guys, enhancing customer satisfaction through exceptional service and effective problem resolution. Expert in inventory control and staff training, driving team performance and reducing waste. Recognized for maintaining hygiene standards and fostering a collaborative environment that motivates staff to excel.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Five Guys
04.2023 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes and sanitation requirements.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Recently helped lead restaurant team to earning a 100% on Steritech audit.
Skills
- Inventory control
- Staff training and motivation
- Cash handling oversight
- Task delegation
- Waste reduction
- Team leadership
- Quality assurance and customer service
Certification
Servsafe
Timeline
Manager
Five Guys
04.2023 - Current
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