DeMario R. Franklin
Barker,TX
Summary
Dedicated Customer Service professional with proven multitasking abilities and knowledge of service delivery. Committed to maintaining professional relationships to increase profitability and drive business results, while promoting lasting customer satisfaction through quality service and unparalleled support.
Overview
12
12
years of professional experience
Work History
Certified Ophthalmic Assistant
Houston Eye Associates
01.2016 - Current
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Assisted physician with corneal transplants (PKP, ALK, DSAEK, DMEK) ordering tissue samples, assisting with patient preop/ post op, and patient education.
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Enhanced clinic efficiency with accurate maintenance of patient records and scheduling appointments.
- Documented patient medical history and information utilizing EyeMD software with commitment to accuracy.
Optometric Technician
Houston Low Vision Center
09.2012 - 12.2015
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Supported practice growth through exceptional customer service, fostering long-term relationships with patients and their families.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
Skills
- JCAHPO certified
- Excellent verbal and written communication
- Type 45WPM
- Medical Terminology
- Surgical Assisting
- Ophthalmic Imaging
- Chart documentation
- Medical History Documentation
- Superb Customer Service
References
Available upon request
Timeline
Certified Ophthalmic Assistant
Houston Eye Associates
01.2016 - Current
Optometric Technician
Houston Low Vision Center
09.2012 - 12.2015