Demaris Pierce
Slidell,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Billing and Codig position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
TurboCash
Slidell, LA
05.2023 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Institutional Research Helper
Nunez Community College Business Department
08.2021 - 01.2022
- Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
- Created and implemented procedures to obtain required information and support research goals.
- Reviewed, classified and recorded survey data in preparation for computer analysis.
- Consulted with clients to identify survey needs and specific requirements such as special samples.
- Collaborated closely with others to develop new surveys and questionnaires, test survey links and proofread documentation.
- Directed updates and changes in survey implementation and methods.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Personal Shopper/Cashier
Rouses Market
07.2020 - 12.2020
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Loaded and unloaded orders at customer's homes or locations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
Cashier
Mizer's Food & Cost Grocery Store
09.2018 - 05.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Customer Service Manager/Accounting Office Associate
Walmart
08.2001 - 05.2008
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided back up for customer service managers.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Education
Associate of Applied Science - Medical Insurance Billing/Medical Insurance Coding
Nunez Community College
Chalmette, LA05.2023
GED -
John Ehret High School
Marrero, LA01.1997
Skills
- Data and Trend Forecasting
- Survey Design and Development
- Statistical Data Analysis
- Research Design
- Data Collection
- Database Skills
- Data Research and Analysis
Timeline
Customer Service Representative
TurboCash
05.2023 - Current
Institutional Research Helper
Nunez Community College Business Department
08.2021 - 01.2022
Personal Shopper/Cashier
Rouses Market
07.2020 - 12.2020
Cashier
Mizer's Food & Cost Grocery Store
09.2018 - 05.2020
Customer Service Manager/Accounting Office Associate
Walmart
08.2001 - 05.2008
Associate of Applied Science - Medical Insurance Billing/Medical Insurance Coding
Nunez Community College
GED -
John Ehret High School