Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Demaris Pierce

Slidell,LA

Summary

Dynamic customer service professional with a proven track record at Walmart, adept at resolving complaints and enhancing customer loyalty. Skilled in active listening and data analysis, I effectively managed a team to reduce customer issues and improve satisfaction. Committed to delivering personalized solutions and maintaining high standards of service excellence.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Billing and Coding position. Ready to help team achieve company goals.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Turbo Cash (Payday Loan Company)
05.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Identified and resolved discrepancies and errors in customer accounts.

Ecommerce Shopper/Cashier Assistant

Rouses Market
07.2020 - 12.2020
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Verified each item matched order sheet's description.
  • Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
  • Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Cashier

Mizer's Grocery Store
09.2018 - 05.2020
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Customer Service Manager/Accounting Office Associate

Walmart
08.2001 - 05.2008
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Supported the successful completion of audits, preparing thorough documentation as needed.
  • Reduced discrepancies by thoroughly auditing financial documents and identifying errors.
  • Improved financial accuracy by diligently reviewing and reconciling account statements.
  • Collaborated with team members to complete month-end closing tasks efficiently.
  • Handled accounts payable tasks, verifying invoices and processing payments accurately.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Assessed data and information to verify entry, calculation, and billing code accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Inspected account books and recorded transactions.

Education

Associate of Applied Science - Medical Billing And Coding

Nunez Community College
Chalmette, LA
05-2024

GED -

John Ehret High
Marrero, LA
01-1997

Skills

  • Customer service
  • Active listening
  • Customer relations
  • Data collection and analysis
  • Complaint handling
  • Follow-up skills
  • Clerical support
  • Filing
  • Multi-line phone talent
  • Data entry
  • Punctual and reliable
  • Adaptability and flexibility

Timeline

Customer Service Representative

Turbo Cash (Payday Loan Company)
05.2023 - 09.2024

Ecommerce Shopper/Cashier Assistant

Rouses Market
07.2020 - 12.2020

Cashier

Mizer's Grocery Store
09.2018 - 05.2020

Customer Service Manager/Accounting Office Associate

Walmart
08.2001 - 05.2008

Associate of Applied Science - Medical Billing And Coding

Nunez Community College

GED -

John Ehret High

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Demaris Pierce