De'Marius Hall
Houston,TX
Summary
Detail-oriented professional with over 9 years of experience in customer support and problem resolution. Expertise in liability assessment, fact-finding, and effective communication. Proven track record as a Warranty Service Manager, achieving high levels of customer satisfaction through efficient task completion and conflict resolution. Strong skills in warranty policy implementation and customer relationship management ensure seamless operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warranty Service Manager
Whirlpool
Houston, TX
03.2022 - Current
- Resolved customer issues by investigating facts and identifying root causes.
- Maintained detailed records to support transparency and audit accuracy.
- Communicated decisions clearly through phone, email, and chat.
- Handled escalated cases necessitating comprehensive evaluation.
- Ensured workflow accuracy and upheld quality assurance standards.
- Coordinated with service teams to resolve customer issues effectively and efficiently.
- Managed warranty claims processing and ensured compliance with company policies.
- Investigated discrepancies found during the review process in order to determine if further action should be taken.
Client Engagement Specialist
Blue Cross Blue Shield
Remote, TX
11.2020 - 04.2022
- Conducted fact-finding to verify information and align with policy guidelines.
- Managed sensitive issues with timely communication and documentation.
- Analyzed inquiries to identify discrepancies supporting accurate decisions.
- Maintained accurate case notes for compliance.
Sales Representative
ADT Solar
Remote, LA
10.2021 - 02.2022
- Educated customers on services, expectations, and contract terms.
- Reviewed customer information to assess eligibility and risks.
- Documented interactions and maintained accurate CRM records.
- Assisted in creating tailored proposals based on customer needs and preferences.
- Implemented customer feedback to enhance service delivery and satisfaction levels.
- Negotiated pricing contracts with customers to maximize profits.
Education
High School Diploma -
Pine Forest High School
Pensacola, FL05.2017
Skills
- Claims Investigation
- Quality assurance
- Root cause analysis
- Liability Assessment
- Documentation
- Policy Interpretation
- Communication
- Conflict Resolution
- Evidence Review
- Case Management
- Analytical Thinking
- Time Management
- Customer engagement
- Teamwork and collaboration
Certification
- Microsoft Office Specialist
- Merit Designation - Industry Certification Achievement
Timeline
Warranty Service Manager
Whirlpool
03.2022 - Current
Sales Representative
ADT Solar
10.2021 - 02.2022
Client Engagement Specialist
Blue Cross Blue Shield
11.2020 - 04.2022
High School Diploma -
Pine Forest High School