DeMarius Matthews
Atlanta,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Community Outreach Manager
Department Of Aviation, City Of Atlanta
05.2023 - Current
- Increased community engagement by developing and implementing targeted outreach programs.
- Enhanced relationships with local organizations through consistent communication and collaboration.
- Developed impactful partnerships for greater community impact by identifying key stakeholders and organizations.
- Improved organizations public image by creating compelling marketing materials and social media content.
- Developed and implemented training programs for staff.
- Participated in community events to promote services and engage with public.
- Managed team 5 of outreach professionals, providing guidance, support, and performance evaluations to ensure success in their roles.
- Coordinated large-scale events to raise awareness of organization's mission, engage supporters, and secure funding for programs.
- Supervised grant writing process to secure additional funding for vital community services.
Community Affairs Coordinator
Department Of Aviation, City Of Atlanta
08.2022 - 03.2024
- Assisted with development of outreach strategies and marketing tools to reach priority audiences.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyze problematic situations and occurrences and provide solutions to ensure outreach has appropriately been addressed.
- Collaborated with team of 30 in development 2023 Black History Month Program.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Controlled and overseen all business operations, people, and ventures in outreach and communication team.
- Prepared and submitted project invoices for review and approval.
- Managed projects from procurement to commission.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
- Coordinated and implemented numerous meetings, forums and community events.
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
- Assisted with business communications via email and social media.
- Trained team leaders to oversee volunteers and organization members during special events.
- Spoke at public events, evangelizing for organizational goals and interests.
- Promoted internal community advocacy through partnership with other teams.
Operations Manager
Old Dominion Freight
07.2017 - 08.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Introduced Community Knowledge Initiative were we attending community events to spread knowledge about careers in logistics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Designed company-wide safety awareness program, resulting in 42% reduction in reported injuries.
- Saved company over $1,000,000 over two years by implementing successful forklift training program.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tools, which increased operational quality and community involvement.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Established positive and effective communication among unit staff, organization leadership, and community partners, reducing miscommunications and missed deadlines.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Developed and implemented community outreach initiatives, including fundraising events and partnerships with local businesses and organizations.
- Created community outreach hiring event by partnering with local colleges and high school.
- Being activate in my community I have been able to save multiple young men from their environments.
Solution Manager
Verizon Wireless
03.2014 - 06.2017
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues while establishing community connections.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Improved customer satisfaction ratings by 31% by role-playing with staff, handling customer complaints, and focusing on building strong relationships within communities.
- Documented and resolved low sales which led to store going from #48 out of 53 to #2 out of 53.
- Implemented systems and procedures to increase sales.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Spoke at public events, evangelizing for organizational goals, interests, and raising awareness about company's commitment surrounding communities.
- Generated reports to evaluate program success and make modifications.
- Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms, promoting inclusive environments.
- Created community outreach hiring event by partnering with local colleges and high school.
- Introduced Community Sales Initiative were we attending community events to spread knowledge about careers and sales in Verizon.
Education
MBA - Business Administration And Management
Georgia State University
Atlanta, GA01.2025
Bachelor of Arts - Political Science And Government
Georgia State University
Atlanta, GA05.2014
Skills
- Critical Thinking
- Corporate Social Responsibility
- Community Engagement
- Professional Networking
- Operational Oversight
- Outreach Management
- Public Speaking
- Analytics and Documentation
- Volunteer Management
- Team Development
- Strategy Development
- Communications Strategies
- Distribution Management
- Warehouse Management
- Procurement Management
- Logistics Coordination
Accomplishments
- Apart of Georgia State University inaugural football season in 2010.
- Awarded Bill Curry's Man of Adversity and Man of Honor Metals.
- Four year starter and Defensive Captain.
- 2015 Verizon Wireless Top Seller Award and Most Improved Store.
- Old Dominion Freight Line Most Profitable Center and Safety Awards from 2019-2022.
Timeline
Community Outreach Manager
Department Of Aviation, City Of Atlanta
05.2023 - Current
Community Affairs Coordinator
Department Of Aviation, City Of Atlanta
08.2022 - 03.2024
Operations Manager
Old Dominion Freight
07.2017 - 08.2022
Solution Manager
Verizon Wireless
03.2014 - 06.2017
MBA - Business Administration And Management
Georgia State University
Bachelor of Arts - Political Science And Government
Georgia State University
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