DeMarius Smith
Houston,TX
Summary
Dynamic individual with hands-on experience in emergency management. Developed talent for effectively navigating challenges. Strong problem-solving skills and proactive approach enable tackling new tasks with confidence. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
Emergency Management Specialist, Individual Assistance Cadre, Applicant Services Program Specialist
FEMA
11.2023 - Current
- Executed support operations with FEMA headquarters, Regional Offices, and emergency response teams to enhance disaster recovery processes.
- Identified gaps by reviewing resource allocation processes, efficiency metrics, and program strategies.
- Developed clear, actionable recovery-related documentation in adherence to statutory requirements.
- Offered targeted recommendations enhancing recovery process efficiency.
- Provided updates to disaster survivors regarding their status.
- Prepare detailed case reports, including compiling data, identifying issues, and escalating complex cases for resolution
- Coordinate referrals for applicants to Federal, State, local agencies, and voluntary organizations, ensuring access to necessary services
- Delivered technical support and guidance to internal and external partners on Individual Assistance programs.
- Recommended strategic solutions aimed at improving efficiency and impact of recovery efforts.
- Collaborate with cross-functional teams to ensure program compliance, efficiency, and effectiveness in service delivery
Change Management Intern
Changetique
06.2022 - Current
- Supported smooth organizational transitions by leveraging change management strategies.
- Created and disseminated surveys to evaluate stakeholder engagement.
- Executed planning and content creation for successful implementation of transformation programs.
- Developed plans with leadership to address and reduce disruptive factors.
- Facilitated events aimed at boosting morale and fostering collaboration.
- Evaluated success metrics of change initiatives by analyzing relevant data, identifying key improvement opportunities.
- Collaborate with cross-departmental teams to ensure alignment with organizational goals and timelines
- Prepare presentations and reports for senior leadership, outlining findings, recommendations, and progress updates
Call Center Specialist
LAZ Parking
07.2018 - 02.2021
- Handled over 100 customer calls daily, addressing inquiries and resolving issues.
- Maintained accurate documentation of detailed data across financial transactions and service logs.
- Investigated and resolved escalated customer concerns, implementing effective solutions to enhance satisfaction.
- Enhanced revenue streams by driving promotions of complementary services and products.
- Coordinated with internal teams to enhance workflow effectiveness.
- Provided comprehensive guidance to enhance consistency in client interactions during employee induction.
- Leveraged customer feedback to suggest enhancements in processes and policies.
- Demonstrate professionalism consistently during high-pressure incidents, projecting a strong brand image.
Professional Mover
B.I.G Movers
05.2014 - 08.2018
- Executed careful handling of customer possessions to prevent damage during transit.
- Executed punctual relocation plans, upholding excellent customer satisfaction rates.
- Developed unique packaging and transport strategies based on client requirements.
- Evaluated belongings during inspections to determine special handling requirements.
- Maintained cleanliness and operational reliability of equipment.
- Led workshops enhancing team adherence to safety measures and customer interaction standards.
- Handled customer concerns in transit by delivering inventive solutions for various obstacles.
- Document and report any damages or issues to management for timely resolution
- Ensured secure transportation of client belongings for safe arrivals.
- Handled, loaded, and unloaded client belongings securely during residential and commercial relocations.
Retail Associate
Marshalls
06.2017 - 01.2018
- Suggested complementary items to elevate shopping satisfaction.
- Managed transactions, returns, and exchanges with efficiency and professionalism.
- Organized store by restocking inventory, setting up displays, and maintaining cleanliness.
- Maintained accurate records of inventory status, identifying potential issues.
- Encouraged sales through the promotion of special offers, loyalty programs, and new products.
- Handled customer issues by providing customized resolutions and appropriately escalating cases.
- Enhanced shopping experience through effective teamwork.
- Engaged in educational programs to enhance knowledge of company policies and product details.
Team Lead
AVIS Car Rental
08.2015 - 08.2016
- Managed overall operations by overseeing staff scheduling, performance monitoring, and achieving customer satisfaction.
- Guided team in mastering protocols to ensure superior service.
- Supervised transport operations for on-time and flawless car delivery.
- Executed strategies to uphold workplace safety and enforce compliance requirements.
- Identified performance gaps through data analysis, leading to measurable process improvements.
- Cultivated positive work environment by acknowledging team accomplishments.
- Delivered timely solutions to customer escalations, ensuring continued brand allegiance.
- Partnered with executives to devise tactics for reaching sales and operational objectives.
Education
Bachelor’s - Communications
University of Houston Downtown
Houston, TX12.2023
Associate - Communications
Lonestar College
Houston, TX05.2018
Skills
- Disaster Recovery & Emergency Management
- FEMA Policy Development & Compliance
- Stakeholder Communication & Coordination
- Change Management & Organizational Transition
- Case Management & Customer Service
- Data Analysis & Documentation
- Team Leadership & Training
- Emergency planning
- Disaster response
- Crisis management
- Risk assessment
- Incident command
- Community outreach
- Evacuation procedures
- Resource coordination
- Public safety
- Emergency preparedness
- Hazard mitigation
- Contingency planning
- Situation analysis
- Emergency communications
- Training programs
- Safety protocols
- Operational planning
- Logistics management
- Response strategies
- Threat assessment
- Collaboration skills
- Regulatory compliance
- Policy development
- Stakeholder engagement
- Recovery planning
- Crisis intervention
- First responder coordination
- Emergency simulations
- Communication systems
- Volunteer coordination
- Incident reporting
- Data analysis
- Technology integration
- Continuity planning
- Environmental assessment
- Debriefing processes
- Risk communication
- Emergency drills
- Damage assessment
- Leadership skills
- Budget management
- Media relations
- Interagency collaboration
- Safety audits
- First aid training
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Public relations
- Relationship building
- Team building
- Interpersonal skills
- Written communication
- Continuous improvement
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Emergency Management Specialist, Individual Assistance Cadre, Applicant Services Program Specialist
FEMA
11.2023 - Current
Change Management Intern
Changetique
06.2022 - Current
Call Center Specialist
LAZ Parking
07.2018 - 02.2021
Retail Associate
Marshalls
06.2017 - 01.2018
Team Lead
AVIS Car Rental
08.2015 - 08.2016
Professional Mover
B.I.G Movers
05.2014 - 08.2018
Bachelor’s - Communications
University of Houston Downtown
Associate - Communications
Lonestar College
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