Summary
Overview
Work History
Education
Skills
Timeline
Generic

Demarja Parker

Detroit,MI

Summary

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs. Knowledgeable Desired Position with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

9
9
years of professional experience

Work History

Call Center Representative

Navient Solutions
11.2022 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Call Center Representative

Teleperformance
07.2020 - 11.2023

Assistant Manager

Foot Locker
04.2016 - 09.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

CNA

Advantage Nursing Services Inc.
08.2019 - 02.2022
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Education

Associate Degree In Nursing -

Professional Nursing Institute
Houston, TX

Diploma -

Clintondale Highschool
Clinton Township, MI
06.2019

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Call Center Customer Service
  • Call Center Operations
  • Communicating with clients
  • Payment Processing

Timeline

Call Center Representative

Navient Solutions
11.2022 - Current

Call Center Representative

Teleperformance
07.2020 - 11.2023

CNA

Advantage Nursing Services Inc.
08.2019 - 02.2022

Assistant Manager

Foot Locker
04.2016 - 09.2022

Associate Degree In Nursing -

Professional Nursing Institute

Diploma -

Clintondale Highschool
Demarja Parker