DeMarkus Jones
Houston,Texas
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Everise
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Banking Customer Service Representative
Bank Of America
02.2020 - 03.2023
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Loan Review Specialist
Activus Connect
11.2019 - 01.2020
- Providing assistance with the annual enrollment process and health benefits for the following next year.
- Evaluated borrower''s financial performance, assessing their ability to meet repayment obligations successfully.
Customer service ambassador
Wex
11.2017 - 11.2019
- Assisting customers with their health insurance account
- Customers who need help with their health insurance debit card to be replaced or with PIN resets or questions regarding their benefits.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Apple tech support
Kelly connect
09.2015 - 10.2017
- Solving issues with software or hardware troubleshooting steps for customers with iOS devices or Mac computers.
- Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
Insurance Claims Agent
Asurion
09.2013 - 07.2015
- Setting up phone insurance claims for customer who devices are lost, stolen, or damaged.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Rep
Sitel
07.2012 - 08.2013
- Answering calls to take orders for Doctors and nurses regarding tech issues with medical equipment.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Ellison High School
06.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Everise
03.2023 - Current
Banking Customer Service Representative
Bank Of America
02.2020 - 03.2023
Loan Review Specialist
Activus Connect
11.2019 - 01.2020
Customer service ambassador
Wex
11.2017 - 11.2019
Apple tech support
Kelly connect
09.2015 - 10.2017
Insurance Claims Agent
Asurion
09.2013 - 07.2015
Customer Service Rep
Sitel
07.2012 - 08.2013
High School Diploma -
Ellison High School