DeMarris Washington
Whitehouse,NJ
Summary
Determined individual with attention to detail and well-trained in keeping customer records. Desiring a Customer Service position.
Overview
23
23
years of professional experience
Work History
Finance Assistant
Alternatives Inc.
06.2018 - Current
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Reported financial data and updated financial records in ledgers and journals.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Typed and submitted correspondence, memos, drafts and emails.
- Updated entries in company's system using Excel Spreadsheet.
Receptionist
Joule Staffing
11.2016 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Customer Service Representative
Azure Knowledge Corporation
01.2005 - 11.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Care Representative
CSR TKR, LLC (Cablevision)
11.2000 - 10.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
Education
Business Administration
Taylors Business Institute
Bridgewater, NJ 01.
Skills
- Finance Operations
- Proactive and Self-Motivated
- Data Entry and 10-Key
- Customer Care
- Word Processing
Timeline
Finance Assistant
Alternatives Inc.
06.2018 - Current
Receptionist
Joule Staffing
11.2016 - 06.2018
Customer Service Representative
Azure Knowledge Corporation
01.2005 - 11.2016
Customer Care Representative
CSR TKR, LLC (Cablevision)
11.2000 - 10.2005
Business Administration
Taylors Business Institute
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