Demasia Ingram
Atlanta,GA
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency. Highly energetic concierge with more than 5 years of experience working in hospitality industry. Known for providing unforgettable service to visitors and clients. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Guest Experience Lead
Lululemon Athletica
07.2025 - 01.2026
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Educated customers about billing, payment processing and support policies and procedures.
- Created and maintained detailed database to develop promotional sales.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests for products, services, and company information.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Submitted reports to senior management to aid in business decision-making and planning.
- Promoted business' development by building and maintaining relationships with new clients.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Evaluated data on inventory levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Educator
Lululemon
04.2023 - 06.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Event Coordinator
Main Event Entertainment
02.2022 - 04.2023
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Utilized social media to promote events and increase attendance.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Produced concept plans for high-profile corporate meetings and events.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Created detailed timelines and budgets for events to meet all deadlines.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed creative themes for events and created related activities to engage attendees.
- Analyzed event costs to identify areas of improvement and cost savings.
- Implemented protocols and procedures to effectively manage planning process.
- Developed and distributed event surveys to gather feedback and assess event success.
- Developed detailed event reports, documenting all aspects of each event.
- Oversaw event registration process by collecting and tracking attendee information.
- Trained and supervised event staff to complete tasks on time.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA05-2023
Skills
- Clear interpersonal communication
- Guest Experiences
- Brand advocacy
- Customer relationship management (CRM)
- Senior leadership support
- Team leadership
- Customer service expertise
- Collaborative project management
- Policy adherence
- Guest issue resolution expertise
- Client engagement strategies
- Building customer relationships
- Account support services
- Client account management
- Customer service skills development
- Data entry accuracy
- Team development
- Punctuality and reliability
- Efficient complaint resolution
- Multitasking and organization
- POS systems expert
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Guest Experience Lead
Lululemon Athletica
07.2025 - 01.2026
Educator
Lululemon
04.2023 - 06.2025
Event Coordinator
Main Event Entertainment
02.2022 - 04.2023
Bachelor of Science - Psychology
Kennesaw State University