Answering Service
T.S. Warden Funeral Home
06.2018 - 07.2018
- Relayed and transcribed written and verbal messages to personnel.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Collaborated with team members on continuous improvement initiatives to optimize service delivery processes.
- Improved overall productivity by offering constructive feedback during team meetings on ways to streamline call-handling processes or enhance the quality of service provided.
- Contributed to a positive work environment through effective collaboration and mutual support among team members.
- Enhanced customer satisfaction by promptly answering calls and addressing their inquiries.
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
