Demba Diallo

Guided new refugees regarding US gender policies and pertinent resource services.
Represented Gender-Based Violence matters in discussions with external entities.

• Undertake flight management activities in an assigned area or areas, such as leading teams as they meet and assist flights, meeting and assisting small group and individual arrivals, organizing transit and ground transportation, undertaking air ticket validation procedures, and completing administrative duties. As required, monitor and guide teams of Operations Clerks and Operations Assistants in completing flight management activities.
• In coordination with the Senior Operations Assistant or Operations Associate, lead flight management teams as they meet arriving flights; independently meet arriving individuals and groups; brief arrivals on procedures, escort them to the immigration area, verify the I-765 against the ABN, assist arrivals through procedures, and ensure Customs and Border Protection (CBP) stamps all relevant documents; guide the distribution of hotel, transportation, and meal vouchers; monitor the processing of Miscellaneous Charges Orders (MCOs); pay for baggage as needed; and ensure arrivals have the support they need during transit. Communicate with US Customs and Border Protection (CBP) and resolve issues as they arise in coordination with the Senior Operations Assistant.
• Ensure arrivals are escorted to their connecting flights, ground transportation, or hotel in a way that is efficient and effective. Communicate with airlines as needed and address issues as they occur in coordination with the Senior Operations Assistant. Escort medical cases requiring immediate assistance to the hospital and remain with them as requested by POE management, ensuring all necessary hospitalization documentation is completed and submitted to the Operations Associate

• Provided programs and services for adults and children with a wide variety of disabilities
and chronic health issues throughout Maryland
• Provided capacity building to improve services and create an environment that fosters
growth, inclusivity accountability and a place where we put persons with disabilities first
• Provided academic and physical accessibility to students with disabilities in compliance
with section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities
Act.

Developed instruments for monitoring and evaluating current projects.
Conducted data analysis to assess ongoing project effectiveness.
Participated in reviewing Strategic Planning Guidelines to enhance project direction.

Trained 154 data collectors on newly designed monitoring systems to enhance data accuracy.
Performed thorough data analysis and authored reports to convey findings clearly.

Delivered training to 152 youth leaders in Kitgum, Uganda focusing on project design and leadership skills.
Engaged ex-child soldiers in discussions about pathways to social and economic reintegration.
Provided continuous technical support and monitoring for local CBOs operating in IDP camps.
Executed research, financial management, and recruitment operations to enhance project outcomes.

• Assisted clients with job search and electronically posted job descriptions using Lyrics
• Provided administrative support for research projects and assisted visiting fellow
programs for the International Development Department

• Provided French, Fulani and Wolof interpretations in courts and health care facilities
• Carried out group facilitation for community activities (i.e. focus group facilitation for studies conducted by the Ohio Dept. of Public Health on Immigrants access to healthcare