Deme Nguyen
Poughkeepsie
Summary
Professional in hospitality industry with solid foundation in delivering superior guest experiences and personalized service. Reputation for building strong team camaraderie and consistently achieving high levels of guest satisfaction. Known for adaptability and reliability in dynamic environments, with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Experience Specialist
Courtyard by Marriott
06.2025 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Managed reservation system efficiently, effectively handling booking modifications or cancellations as needed.
- Implemented strategies to optimize inventory management, reducing waste and increasing cost savings.
Guest Environment Specialist
Courtyard by Marriott
06.2024 - Current
- Maintain cleanliness and handle guest requests
- Clean rooms and public areas
- Make beds
- Stock housekeeping carts
- Ensure the spaces in the hotel help create a great guest experience
PERSONAL CARE AIDE
Community Home Health Care
01.2023 - Current
- Assisted clients with daily living activities for increased comfort and quality of life.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Collaborated with healthcare professionals to provide comprehensive care, addressing both physical and emotional needs.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
HOUSEKEEPING LEAD
MCCS Camp Lejune
04.2021 - 11.2022
- Oversees daily operations
- Manage housekeeping team to complete organization goals
- Acting supervisors when supervisor isn't present
- Cleans beach homes and resort facilities
- Provides daily duties for housekeeping team
- Operates POS system
- Inspects beach homes for cleanliness
- Communicates closely with front desk and maintenance department
- Provides training for new staff
RECREATION ASSISTANT
MCCS
12.2020 - 04.2021
- Opening and closing the facility and securing safe environment for members
- Trained 2+ new hires to maintain and clean the facility, grounds, and equipment
- Ensure that all guests are properly greeted and checked in
- Record-keeping using Microsoft Excel, Word, and paperwork
- Assist in preparing and hosting events and assigned to several different recreation centers
FLOOR SUPERVISOR
Great Wolf Lodge
01.2019 - 09.2019
- Oversee the daily operations of a housekeeping services
- Assists in the completion of rooms in a timely manner
- Assigning staff members to assist others to ensure appropriate room turn time
- Monitors inventory levels for housekeeping supplies and inspects rooms to ensure cleanliness
HOUSEKEEPER/LAUNDRY ATTENDANT
Barton Of Zion
07.2018 - 01.2019
- Cleaned residents' rooms, wash and fold laundry including linens, towels and residents clothing
- Worked closely with the general manager and elderly residence and reporting their feedback
- Trained new hires in proper procedures and returned vacant rooms to occupant-ready status
- Provided detailed and timely cleaning services while working in fast-paced environment
BOWLING ATTENDANT/EVENT PLANNER HOST
Epic Center
05.2017 - 07.2018
- Worked front counter and assisted customers with planning parties or company events
- Drove sales and add-on purchases by promoting specific item options to customers
CASHIER
Family Dollar
09.2016 - 05.2017
- Trained new team members in cash register operation, stock procedures and customer service
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Worked closely with different department throughout the building
- Primary duties were to meet greet customers, assist in sales, answer questions about products and services, operate cash registers, and restock shelves
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping
- Drove sales and add-on purchases by promoting specific item options to customers
Education
Associates - Hospitality Management
Bryant And Stratton College
03.2022
Pharmacy Certification - undefined
Lakewood College
01.2014
GED - undefined
College Of Lake County
01.2008
Skills
- Customer Engagement
- Technologically Proficient
- Adaptability
- Compliance training
- POS Systems
- ID Verification
- Cash Management
- Cultural awareness
- Payment Processing
- COVID-19 Safety Policies
- Isolation Precautions
- Client Requirements
- Companionship and Emotional Support
- Developing Client Trust
- Problem Identification
Certification
- PCA, Dec 2023 - Jan 2024
- Community Home Healthcare
Timeline
Guest Experience Specialist
Courtyard by Marriott
06.2025 - Current
Guest Environment Specialist
Courtyard by Marriott
06.2024 - Current
PERSONAL CARE AIDE
Community Home Health Care
01.2023 - Current
HOUSEKEEPING LEAD
MCCS Camp Lejune
04.2021 - 11.2022
RECREATION ASSISTANT
MCCS
12.2020 - 04.2021
FLOOR SUPERVISOR
Great Wolf Lodge
01.2019 - 09.2019
HOUSEKEEPER/LAUNDRY ATTENDANT
Barton Of Zion
07.2018 - 01.2019
BOWLING ATTENDANT/EVENT PLANNER HOST
Epic Center
05.2017 - 07.2018
CASHIER
Family Dollar
09.2016 - 05.2017
Pharmacy Certification - undefined
Lakewood College
GED - undefined
College Of Lake County
Associates - Hospitality Management
Bryant And Stratton College
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