Demeatris McKoy
Charlotte,NC
Summary
I am a natural leader, able to take ownership of any project or tasks placed before me and lead a team to accomplish predetermined goals. I have a passion for developing individuals and a gift for causing people to be motivated intrinsically which yields a very productive environment. I have over 20 years of experience in customer service and support with recognized strengths and leadership skills. I am seeking new challenges with a company in need of someone with exceptional planning, leadership, and management abilities.
Experienced with peer support strategies, focusing on empowering individuals through shared experiences and mutual support. Utilizes strong communication skills and empathy to build trust and foster recovery. Knowledge of mental health resources and community networking to provide comprehensive support.
Overview
15
15
years of professional experience
Work History
Certified Peer Support Specialist
Carolina Community Group
07.2025 - Current
- Facilitated peer support groups, promoting recovery and personal growth among participants.
- Developed individualized support plans to address specific needs of clients.
- Collaborated with healthcare professionals to enhance service delivery and client outcomes.
- Provided crisis intervention strategies to help clients navigate challenging situations.
- Monitored client progress, adjusting support strategies as necessary for optimal results.
- Advocated for client rights, ensuring access to resources and services essential for recovery.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
Data Intake Specialist
Cencora
04.2019 - 06.2025
- Collecting and entering data into the database.
- Maintaining accurate records of the patient’s information.
- Transferring data from a paper format into computer files.
- Maintain program quality standards.
- Analyzed incoming data for accuracy and completeness, ensuring compliance with regulatory standards.
- Maintained client confidentiality by adhering to strict security protocols when handling sensitive information.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
Patient Case Coordinator
Lash Group (Talent Bridge)
10.2018 - 03.2019
- Completes benefit verifications and prior authorizations
- Assesses patients for PAP and Co-Pay assistance
- Responsible for patients’ records from beginning to end
- Peer reviewer for PAP and Co-Pay assessments.
- Subject matter expert for Medicare Part D verifications
- Independently and effectively resolves advanced accounts with minimal supervision Provides exceptional customer service to internal and external customers.
- Served as main liaison between patients and their healthcare team.
Work Support Instructor
Babcock Center
10.2016 - 10.2018
- Provides and documents individualized supports to ensure desired vocational outcomes for each person served.
- Utilizes alternative work-related activities to enhance desired vocational outcomes. Uses creativity in designing alternative work-related activities as directed by Supervisor.
- Assists supervisor in ensuring that work produced is of acceptable quality and sufficient quantity to meet contractual obligations.
- Assists persons supported with taking of medication as prescribed by their attending physician.
- Demonstrates knowledge of basic licensing and day program standards as developed by DDSN.
Plant Operator
Smithfield Farmland
05.2011 - 08.2016
- Ensures tasks are completed in accordance with HACCP and USDA regulations; taking corrective action when necessary.
- Maintains safety/environmental self-audits & visual checks, champions all safety or ergonomic activities for the department and helps to develop and meet plant safety goals.
- Works with the Operations Managers and/or Superintendents/Supervisors to maintain knowledge of yields and variances, methods of calculations, typical problem areas and methods for corrections and improvement.
- Suggests changes in work flow processes and use of equipment to increase efficiency of the department and/or production crew to maintain the lowest level of downtime and product costs possible.
- Performs daily walks and visual inspections of the Production floor in observation of unsafe acts or conditions; takes immediate corrective action where necessary.
Education
Advanced Diploma -
Loris High School
06-1997
Skills
- Microsoft Office
- Electronic Medical Records (EMR)
- HIPPA Trained
- Medical Terminology
- Case Management
- Mental health awareness
- Self-care techniques
- Peer advocacy
- Family support
- Wellness strategies
- Recovery planning
- Boundary setting
- Substance abuse
- Recovery guidance
- Problem-solving skills
- Leadership skills
Accomplishments
- 20 years of experience in customer service and support with recognized strengths and leadership skills.
- Proven management, leadership, and organizational skills
- Experienced decision-maker with effective performance in a multi-tasked environment.
- Strong communication skills and the ability to develop productive work relationships with others Peer reviewer for PAP and Co-Pay assessments.
- Understand importance of and able to serve as a liaison between the customer and various internal divisions.
Timeline
Certified Peer Support Specialist
Carolina Community Group
07.2025 - Current
Data Intake Specialist
Cencora
04.2019 - 06.2025
Patient Case Coordinator
Lash Group (Talent Bridge)
10.2018 - 03.2019
Work Support Instructor
Babcock Center
10.2016 - 10.2018
Plant Operator
Smithfield Farmland
05.2011 - 08.2016
Advanced Diploma -
Loris High School