Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Demecca Sene

Herriman,UT

Summary

Dynamic, results-driven professional with extensive experience in customer service, consistently delivering exceptional quality care. Renowned for dependability, effective communication, and strong organizational skills. Acknowledged for innovative problem-solving abilities and leadership qualities that enhance both individual and team performance. Passionate about cultivating positive customer relationships and driving operational excellence to achieve organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Au Pair Success Coordinator

Go Au Pair
11.2022 - Current
  • Collect, organize and screen Au Pair application and paperwork.
  • Ensure Au Pair complies with U.S. Department of State regulations and agency policies regarding completing education.
  • Arranging and managing departure travel for Au Pairs returning home.
  • Provide guidance to Au Pairs and host families via email and telephone.
  • Process Au Pair program completion paperwork.

Chef

Rooted Academy
04.2017 - Current
  • Creating weekly menu per CACFP guidelines, consisting of lunch and two snacks.
  • Safely preparing meals for over sixty kids ranging from age 1 to 6.
  • Purchasing and management of food inventory, paper goods, and cleaning supplies for school.
  • Instructing cooking classes by selecting recipes that allotted independent firsthand fun for the kids.
  • Responsible for exacting standards of food, hygiene, health, and safety.


Technical Customer Care Specialist 1

Dealertrack
07.2019 - 06.2020
  • Utilize support tools to assist customers with all aspects of software via phone, chat, email, and screen-sharing sessions
  • Troubleshoot and resolve all product-specific technical (hardware/software) problems.
  • Train clients on how to use software (DMS)
  • Demonstrate active listening by asking questions, taking notes and empathetic when necessary
  • Answer policy and procedural questions while providing exceptional service

Salad Bar Associate

Harmon's
08.2018 - 06.2019
  • Maintained the appropriate food product assortment and inventory levels for the salad bar.
  • Ensures the salad and soup bar are cleaned and sanitized throughout the day and meets the company standards for appearance.
  • Prepares all fresh cut fruit, vegetables and salad dressings following Harmon's guidelines and recipes.
  • Provides excellent customer service to all customers.

Asset Coordinator / Service Coordinator

Ottobock Loaner
02.2015 - 01.2018
  • Responded efficiently and effectively to customers inquiries received via phone, email, or fax with a moto of one call resolution.
  • Debited and credited customers for loaner devices with a 98% accuracy rating.
  • Contributed to three different Process Improvement strategies to obtain higher efficiencies while providing exceptional customer service.

Education

High School -

Cimarron-Memorial High School
Las Vegas, Nevada
06.2000

Skills

  • Effective listening
  • Microsoft Office proficiency
  • Proactive self-management
  • Teaching and mentoring expertise
  • Dedicated work ethic
  • Commitment to customer satisfaction
  • Adaptable to change
  • Effective verbal communication
  • Analytical thinker
  • Data-driven problem-solving
  • Effective organizational skills

Certification

  • ServSafe: Food Protection Manager certification, Salt Lake City, Utah
  • Food Safety Manager certification, Salt Lake City, Utah
  • Childcare Licensing, Salt Lake City, Utah

Timeline

Au Pair Success Coordinator

Go Au Pair
11.2022 - Current

Technical Customer Care Specialist 1

Dealertrack
07.2019 - 06.2020

Salad Bar Associate

Harmon's
08.2018 - 06.2019

Chef

Rooted Academy
04.2017 - Current

Asset Coordinator / Service Coordinator

Ottobock Loaner
02.2015 - 01.2018

High School -

Cimarron-Memorial High School

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