Demecco Chatman

• Working with cancer resource services
• Assisting members with their enrollment for their program working with excel sheets working with assisted programs answering telephone calls working on platform ICUE, Oxford pulse
• Working with case assigning
• National Accounts
• Custom Accounts
• Cancer Guidance Programs
• DSNP
• MEDICAID
• MEDICARE
• TRAINING for new employees, RDI and current employee
• BARIATRICS
• ORTHOPEDICS
• TRANSPLANT
• COMMUNITY AND STATE
• COMMERCIAL
• KEY ACCOUNTS
• URN
• CLARITY
• COSMOS
• UNET
• KALEIDOCO
• WORD DOCUMENTS
• EXCEL
• POWERPOINT
• TRANSFORMATIONAL THINKERS SME
• DOC 360
• UNET
• HSR
• ICUE
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• PMB

• Worked with PINPOINT, Episode connect, Remedy, and 50 +DuPage Medical Group bundles, Aetna, Blue Cross Blue shield, Humana, and Boncura insurance
• I also worked with Tele help and Medlogics health scheduling home help care also.

• Answering200 telephone calls, scheduling appointments, assisting members enroll and update their Blue Cross Blue shield information
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Investigated and resolved accounting, service and delivery concerns.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Cross-trained and backed up other customer service managers.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Managed timely and effective replacement of damaged or missing products.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Processed customer service orders promptly to increase customer satisfaction.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Answered constant flow of customer calls with minimal wait times.
• Trained new personnel regarding company operations, policies and services.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Maintained up-to-date knowledge of product and service changes.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Developed and updated databases to handle customer data.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Created and maintained detailed database to develop promotional sales.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Trained staff on operating procedures and company services.
• Sought ways to improve processes and services provided.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Tracked customer service cases and updated service software with customer information.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Followed through on all critical inter-departmental escalations to increase customer retention rates.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Handled customer inquiries and suggestions courteously and professionally.
• Cross-trained and provided backup support for organizational leadership.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Promoted available products and services to customers during service, account management, and order calls.
• Responded to customer requests for products, services, and company information.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Increased efficiency and team productivity by promoting operational best practices.
• Educated customers about billing, payment processing and support policies and procedures.
• Implemented and developed customer service training processes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded proactively and positively to rapid change.
• Promptly responded to inquiries and requests from prospective customers.

• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Educated patients and family members on best home care practices for healing and recovery.
• Followed directions of licensed nurses to administer medications and treatments.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Transported patients between rooms and appointments or testing locations.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Documented patient information and care activities in electronic health record.
• Facilitated personal hygiene management, feeding and ambulation.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Upheld infection control and prevention policies across different patient-facing areas.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Supported needs of 30+ residents under long-term care.
• Delivered high-quality care to 50 patients in hospital facility.

• Verified at least 50-90 patient insurance coverage and collected required co-payments.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
• Collected and documented patient medical information such as blood pressure and weight.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Directed patients to examining rooms and coordinated transportation assistance as necessary.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
• Called and faxed pharmacies to submit prescriptions and refills.
• Taught patients about medications, procedures, and care plan instructions.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
• Performed medical records management, including filing, organizing and scanning documents.
• Prepared and administered medications to alleviate patient symptoms.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Obtained client medical history, medication information, symptoms, and allergies.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

• Emergency medical dispatch, Medicare dispatch
• Performed intubations to secure airway in patients under respiratory and cardiac arrest.
• Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
• Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
• Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
• Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
• Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Responded to daily emergencies and worked alongside firemen and EMTs.
• Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
• Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
• Dispensed medications and monitored patient responses for adaptive treatment.
• Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
• Educated patients and family members on medical treatments and therapies for informed support.
• Transferred patients safely and securely to medical facilities for continued care.
• Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
• Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
• Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.

• Assisting patients with daily care under the supervision of a registered nurse in a hospital setting
• Supported needs of 50+ residents under long-term care

Lead Medical Assistant for 3 clinics reviewing and providing care for 60+ patients a day.