Demeche Eldridge

Dedicated and proactive professional with extensive experience in remote customer service and management. Proven track record as an Insurance Customer Service Claim Specialist, where I successfully investigated and resolved complex claims, negotiated fair settlements, and provided empathetic support during critical times. Adept at leveraging active listening and effective communication skills to address customer concerns and ensure satisfaction. Demonstrated ability to work independently, manage multiple priorities, and optimize workflows in a remote environment. Seeking a remote role where I can utilize my expertise in customer service, problem-solving, and virtual team collaboration to contribute to organizational success.

Virtual Assistant, Nonprofit Organization

• Assisted in managing administrative task, scheduling, and communication to enhance organizational efficiency.

Social Media Coordinator, Local Community Outreach program

• Implemented social media strategies, increasing online engagement by 30% and facilitating community awareness.

On-Campus Health Clinic

• Provided front-line support to patients, ensuring a smooth and efficient check-in process.
• Performed various administrative tasks including managing patient records, scheduling appointments, and assisting with daily clinic operations.

Community Engagement Initiative 

• Initiated and led a project to organize virtual events for community members during the COVID-19 lockdown, demonstrating strong leadership and organizational skills.