Summary
Overview
Work History
Skills
Timeline
Generic

Demeco Archangel

Charlotte,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Concierge Supervisor

Queen City Elite
08.2021 - Current
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Greeted guests upon arrival by providing warm welcome.
  • Maintained accurate and up-to-date records of guest information.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Mover/Packer

TWO MEN AND A TRUCK
03.2020 - 08.2021
  • Completed daily orders with expert picking and packing of shipments.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Placed items into bags, boxes or other containers.
  • Inspected items for defects and damage.
  • Loaded items onto conveyor belts and pallets.
  • Loaded and unloaded items from production line.

Warehouse Associate

Fedex Ground
05.2018 - 03.2020
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.

Skills

  • Marketing
  • Quality Assurance
  • Administrative Support
  • Customer Service
  • Assembly and Production
  • Order Picking and Processing
  • Route Deliveries
  • Lifting and Sorting

Timeline

Concierge Supervisor

Queen City Elite
08.2021 - Current

Mover/Packer

TWO MEN AND A TRUCK
03.2020 - 08.2021

Warehouse Associate

Fedex Ground
05.2018 - 03.2020

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Demeco Archangel