Demejah Haley
Rosharon,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Contact Center Representative II
Texas Children's Hospital
10.2018 - Current
- Verify insurance benefit limits and exclusions
- Determine and apply deductibles and copays to patient accounts
- Inform family of estimates
- Obtain authorizations and referrals for outpatient testing and diagnostic procedures
- Ensure appropriate CPT codes are applied to accounts in order to maximize hospital revenue
- Educate patients on benefit limitations
- Transmit correspondence or medical records by e-mail and fax
- Team trainer
Medical Assistant II
Texas Children's Hospital
07.2013 - 10.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Verified patient insurance coverage and collected required co-payments.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant II
Baylor College Of Medicine
07.2012 - 03.2013
- Retrieved patient messages via phone and route to appropriate party.
- Created and maintained provider room reservations for upcoming clinics
- Scheduled translators for patient visits.
- Scored developmental testing. for behavioral visits.
- Score developmental testing.
- Obtained prior authorizations for medication and genetic testing
- Checked inventory of clinical supplies and order as needed.
- Interviewed patients to obtain medical information and measure their vital signs, weight, and height.
- Interviewed patients to obtain medical information and measure their vital signs, weight, and height.
- Contacted medical facilities or departments to schedule testing.
- Contacted medical facilities or departments to schedule patients for tests or admission
- Insurance Verification.
- Scheduled appointments and outpatient testing.
- Obtained prior authorizations for medications and outpatient testing
- Phone Triage.
- POCT to include blood sugar and urinalysis.
- Assist providers with minor procedures.
LEAD MEDICAL ASSISTANT
LEWIS ORTHOPEDICS
09.2005 - 12.2008
- Scheduled appointments, surgeries, and outpatient procedures.
- Verified insurance and obtained prior authorization and referrals for surgeries and procedures.
- Appointment Check-in/Out.
- Collected copays and deductibles.
- Verified charge sheets had proper codes for billing.
- Maintained provider and office licenses.
- Obtained and recorded vital signs and medical history.
- Prepped patients for exams and minor procedures.
- Cast application and removal.
- Administered medication and removed stitches/ staples as directed by physician.
- Direct supervision to employees.
- Maintained timecards for clinic.
Education
High School Diploma -
Madison High School
Houston, TXSkills
- Customer Service Optimization
- Training and Development
Timeline
Contact Center Representative II
Texas Children's Hospital
10.2018 - Current
Medical Assistant II
Texas Children's Hospital
07.2013 - 10.2018
Medical Assistant II
Baylor College Of Medicine
07.2012 - 03.2013
LEAD MEDICAL ASSISTANT
LEWIS ORTHOPEDICS
09.2005 - 12.2008
High School Diploma -
Madison High School