Shondel McCullough-Collins
Clinton,MD
Summary
Resourceful Police Dispatcher recognized for high productivity and efficiently managing multiple tasks simultaneously. Specialized skills include emergency response coordination, communication systems management, and incident documentation. Excel in critical thinking, decision-making under pressure, and empathetic communication to navigate challenging situations and support public safety objectives.
Overview
25
25
years of professional experience
Work History
Police Dispatcher
Office Of Unified Communications
Washington , DC
10.1999 - Current
- Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
- Monitored police radio frequencies for any updates or changes in dispatch instructions.
- Provided support to officers by relaying critical information during emergencies.
- Responded promptly to inquiries from citizens, law enforcement, and other agencies.
- Maintained an organized filing system for all documents related to police dispatching activities.
- Reviewed daily activity reports submitted by officers in order to maintain accurate records of events.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Coordinated communication between multiple agencies when responding to complex incidents.
- Facilitated interdepartmental collaboration between patrol officers, detectives, crime scene investigators.
- Operated telephone switchboard systems for routing incoming calls appropriately.
- Communicated regularly with supervisors regarding workloads and scheduling needs.
- Adhered strictly to departmental policies regarding the handling of confidential information.
Education
Associate of Science - Computer Technology
Washington
District Of Columbia05-1985
Skills
- Information Gathering
- Records Maintenance
- Documentation And Reporting
- Good Judgment
- Active Listening
- Emergency Response Procedures
- Law Enforcement Collaboration
- Prioritizing Situations
- Written Communication
- Complete official forms
- Teamwork and Collaboration
- Computer-based dispatch systems
- Team building
- Adaptability and Flexibility
- Reliability
- Computer-aided dispatching
Timeline
Police Dispatcher
Office Of Unified Communications
10.1999 - Current
Associate of Science - Computer Technology
Washington
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