Demelash Ayele
Las Vegas,NV
Summary
Results-driven Director of Operations with expertise in budget management, operational strategy, and performance analysis. Proven track record in driving business growth initiatives and ensuring compliance oversight.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Lefty's pizza and Bar
Las Vegas, NV
11.2022 - Current
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Director of Operations
Ark Las Vegas Restaurant, New York New York Casino
Las Vegas, Nevada
07.2021 - 08.2023
- Maintained budgeting documents for accurate tracking of expenses.
- Monitored progress by establishing plans, budgets and measuring results.
- Oversaw daily operations and ensured alignment with company goals.
- Developed strategies to enhance operational efficiency and productivity.
- Managed cross-functional teams to streamline communication and collaboration.
- Implemented best practices for resource allocation and inventory management.
- Analyzed operational processes to identify areas for improvement and innovation.
- Established key performance indicators to monitor operational success and effectiveness.
- Managed day-to-day operations of a large staff in multiple departments.
- Fostered a culture of continuous improvement within the operations team.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Established operational guidelines and identified opportunities for improvement.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Directed the operations and logistics of a multi-million dollar business.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Organized and oversaw work schedules of departmental managers.
- Structured HR consulting services to support clients during organizational developments and changes.
- Implemented campaigns and promotions to help with developing goods and services.
General Manager
Ark Las Vegas Restaurant, Yolos Mexican Grill
Las Vegas, Nevada
03.2015 - 07.2021
- Tracked monthly sales to generate reports for business development planning.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Oversaw daily restaurant operations to ensure smooth service delivery.
- Collaborated with kitchen and service teams to streamline workflow processes.
- Monitored inventory levels and coordinated supply orders for efficient stock management.
- Developed and implemented marketing strategies to attract new customers.
- Analyzed financial reports to inform strategic decision-making for the restaurant's growth.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Structured HR consulting services to support clients during organizational developments and changes.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Floor Manager
Ark Las Vegas Restaurant
Las Vegas, Nevada
02.2012 - 03.2015
- Supervised daily operations to ensure smooth restaurant functionality.
- Trained and mentored staff on service standards and procedures.
- Managed inventory levels and ordered supplies as needed.
- Coordinated with kitchen staff for timely food preparation and delivery.
- Resolved customer complaints to enhance guest satisfaction.
- Conducted staff meetings to communicate updates and expectations.
- Implemented cleaning schedules to maintain restaurant hygiene standards.
- Assisted in scheduling shifts to optimize workforce efficiency.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Maintained a safe, clean and organized floor environment.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Assigned tasks to team members in accordance with their skillset.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Ensured that all staff members adhered to safety guidelines and regulations.
- Created daily work schedules for staff members according to the needs of the business.
Education
Associate of Arts - Business Education
Higher12 Comprehendive
Addis Ababa, Ethiopia01-1999
Skills
- Budget management
- Operational strategy
- Cross-functional leadership
- Performance analysis
- Compliance oversight
- Supply chain management
- Sales forecasting
- Cost control
- Team building
- Financial controls implementation
- Workforce planning
- Operations oversight
- Schedule oversight
- Sales coaching
- Business growth initiatives
Timeline
Owner/Operator
Lefty's pizza and Bar
11.2022 - Current
Director of Operations
Ark Las Vegas Restaurant, New York New York Casino
07.2021 - 08.2023
General Manager
Ark Las Vegas Restaurant, Yolos Mexican Grill
03.2015 - 07.2021
Floor Manager
Ark Las Vegas Restaurant
02.2012 - 03.2015
Associate of Arts - Business Education
Higher12 Comprehendive