Dementria Block
Fort Worth,TX
Summary
Dedicated professional with strong background in customer relations and providing evidence-based services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Youth Care Specialist
ACH Children And Family Services
07.2023 - Current
- Completed clear and concise documentation of youth behavior and actions.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Evaluated needs of youth and outlined measures to address.
- Attended treatment team meetings to discuss youth's mental and behavioral progress.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Collaborated with other professionals to coordinate comprehensive care for clients.
Community Care Worker
Texas Health And Human Services
08.2022 - 05.2023
- Worked with clients' families to provide recommendations and advice on proper care.
- Identified social, economic, recreational and educational services in community to meet clients' needs.
- Assisted case management team in identifying potential problems by providing input to counselors and other professionals in regard to development of client program plans.
- Participated in group planning and helped develop individual activity plans, focusing on special needs of each client.
- Observed, monitored and recorded clients' physical and emotional well-being to report changes to senior staff.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Explained required eligibility applications to patients and helped complete applications for services.
- Collaborated with external organizations to coordinate health and social services.
- Addressed patient concerns and provided support to vulnerable demographics.
- Created and distributed health-related education materials to improve program awareness.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
Intake Care Senior Associate
Cigna HealthSpring
07.2019 - 04.2022
- Communicated with patients and family members to assist with information, provide literature and direct to community resources.
- Completed weekly scheduling and monthly department reports for case managers.
- Coordinated post-discharge care by communicating with outpatient clinics, community resources, agencies and families around patients' transitional care.
- Worked with insurance carriers to obtain authorization approvals for medications, supplies and equipment.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Associate of Applied Science - Human And Social Services
Bryant And Stratton College-Online
Buffalo, NY06.2022
High School Diploma -
Dunbar High School
Fort Worth, TX05.1997
Skills
- Abuse Identification
- Resource Coordination
- Youth Advocacy
- Behavior Management
- Activity Implementation
- Youth Supervision
- Records Maintenance
- Referral Coordination
- Needs Assessment
- Patient Intake
- Intervention Support
- Care Planning
- Patient Advocacy
- Community Resources Specialist
- Client Needs Assessment
- Community Resources and Education
- Psychotropic Medications Knowledge
- Interpersonal Communication
- Positive Patient Experiences
- Conflict Resolution
- Documentation and Reporting
- Data Collection
- Complaint Resolution
- Data Entry
- Active Listening
- Research
- Reading Comprehension
- Microsoft Office Suite
- Documentation
- Microsoft PowerPoint
- Professional Telephone Demeanor
- Office Equipment Proficiency
- Computer Proficiency
- Medical Terminology Knowledge
- Customer Service
- Microsoft Excel
- Microsoft Outlook
Timeline
Youth Care Specialist
ACH Children And Family Services
07.2023 - Current
Community Care Worker
Texas Health And Human Services
08.2022 - 05.2023
Intake Care Senior Associate
Cigna HealthSpring
07.2019 - 04.2022
Associate of Applied Science - Human And Social Services
Bryant And Stratton College-Online
High School Diploma -
Dunbar High School