Demesia Bryant
Atlanta,GA
Summary
Dynamic leader with proven expertise in crew management and safety guidelines, honed at McDonald's Restaurant. Excelled in fostering teamwork and enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in elderly care and compassionate support, demonstrating strong ethics and dependable responsibility. Achieved significant improvements in workplace safety and team productivity. Knowledgeable in following instructions and safety protocols.
Overview
12
12
years of professional experience
Work History
Crew Leader
McDonald's Restaurant
09.2014 - Current
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
- Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
Caretaker
Sunrise Assisted Living
06.2013 - 04.2014
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
- Developed personalized care plans, addressing unique needs of each resident.
- Facilitated supportive community atmosphere, fostering strong relationships among residents.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Promoted culture of respect and empathy, leading by example and setting positive tone.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Crew Member
Krispy Kreme
03.2012 - 09.2012
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
High School Diploma -
Towers High School
Decatur, GASkills
- Crew oversight
- Safety Guidelines
- Multitasking and Organization
- Crew Management
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Patient Care
- Daily living assistance
- Personal Hygiene Assistance
- Basic Housekeeping
- Strong Ethics
- Meal Preparation
- Housekeeping tasks
- Emotional Support
- First aid and safety
- Flexible schedule and availability
- Patient Companionship
- Verbal and written communication skills
- Medication and Appointment Reminders
- Supportive Companionship
- Accuracy and Precision
- Information Gathering
- Teamwork orientation
- Pattern Recognition
- Data Interpretation
- Multitasking Abilities
- Multitasking
- Recordkeeping skills
- Document Control
- Customer Service
- Listening and Comprehension
- Cash handling expertise
- Stress Tolerance
- Relationship Building
- Food Safety Standards
Timeline
Crew Leader
McDonald's Restaurant
09.2014 - Current
Caretaker
Sunrise Assisted Living
06.2013 - 04.2014
Crew Member
Krispy Kreme
03.2012 - 09.2012
High School Diploma -
Towers High School