Demetra Boyd
Pittsburg,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional IT Compliance Analyst II
Brink's Inc.
02.2023 - Current
- Conduct a Compliance review by monitoring, evaluating, validating, and documenting results related to IT and business processes, applications, and systems
- Collaborate with IT and Business stakeholders to address IT Issues, SOX, SOC1, or Internal/External Audit Issues
- Keep track of assessment results and ensure the effective implementation of mitigation plans
- Aid in the development and implementation of policies, standards, and training and awareness programs
- Work in tandem with cross-functional teams (internal audit, customer sales and support, finance, etc.) to bolster other IT compliance activities
- When necessary, coordinate with teams on compliance efforts related to Customer contractual requirements
- When needed, liaise with customer-facing teams to prevent the organization from agreeing to unreasonable or burdensome contractual requirements
- Guarantee the ongoing alignment of IT Compliance management activities with the Enterprise risk management strategy and the requirements of the Global IT organization
Senior Regulatory Compliance/Complaints Analyst
Tricolor Auto LLC
09.2021 - 02.2023
- Receive, research, and respond to the Texas Department of Motor Vehicles, Consumer Financial Protection Bureau, Office of Consumer Credit Commissioner, and Better Business Bureau Complaints filed by customers
- Conduct operational reviews identifying potential risk and deficiencies within review and communicate to the business
- Identify root causes and provide business recommendations regarding process and policy improvements
- Maintain working knowledge of current laws and regulations as it relates to the industry
- Demonstrate sound judgement and attention to detail while prioritizing and delivering on a wide range of challenges and tasks
- Communicated effectively with executive level staff and leadership teams
Receptionist Administrator
Cendant Corp
05.2020 - 08.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Improved data privacy compliance with meticulous management of sensitive information.
Regulatory Compliance Analyst II
Exeter Financial LLC
06.2013 - 03.2020
- Conducted operational reviews identifying potential risk and deficiencies within review and communicate to the business
- Identified root causes and provided business recommendations regarding process and policy improvements
- Maintained working knowledge of current laws and regulations related to the industry
- Developed and implemented test plans to ensure company operations are within compliance guidelines
- Developed operational reporting measures to better identify potential risk indicators
- Communicated effectively with executive level staff and leadership teams
- Demonstrated sound judgment and attention to detail while prioritizing and delivering on a wide range of challenges and tasks
- Prepared reports of potential risk and/or trends to management as assigned
Education
Brookhaven College
Dallas, TX08.2021
High School Diploma -
Justin F Kimball High School
Dallas, TX05.1992
Skills
- Compliance Monitoring
- Due diligence
- Compliance understanding
- Regulatory knowledge
- Complaint resolution
- Product Knowledge
- Documentation Review
- Customer Service
- Problem-solving abilities
- Active Listening
- Call center experience
- Computer Proficiency
- Data privacy
Certification
- Anatomy of a Regulatory Compliance Professional, American Bankers Association
- Elements of a Compliance Program for Compliance Professionals, American Bankers Association
Timeline
Regional IT Compliance Analyst II
Brink's Inc.
02.2023 - Current
Senior Regulatory Compliance/Complaints Analyst
Tricolor Auto LLC
09.2021 - 02.2023
Receptionist Administrator
Cendant Corp
05.2020 - 08.2021
Regulatory Compliance Analyst II
Exeter Financial LLC
06.2013 - 03.2020
High School Diploma -
Justin F Kimball High School
- Anatomy of a Regulatory Compliance Professional, American Bankers Association
- Elements of a Compliance Program for Compliance Professionals, American Bankers Association
Brookhaven College
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