JACKIE JUSTICE
TX
Summary
Logical [Job Title] with [Number] years of experience delivering customized IT solutions to boost business operations in clinical applications analysis, healthcare IT, and systems adoption strategies. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of configuring, implementing, optimizing, and maintaining EMR/EHR systems. Exceptional verbal and written communication skills, highly analytical, and results oriented.
Overview
19
19
years of professional experience
Work History
Systems Analyst -Tester
Global Technical Talent – State of Maine
02.2022 - 08.2023
- Provided support, business requirements, testing results and status updates of the onboarding process to Providers (through the Maine Immunization Program’s Data Exchange.) Identified problems, provide resolution and documentation to Providers and EHR/EMR vendors
- Consistently communicated project statuses.
- Analyzed user requirements and implemented system changes to improve efficiency.
- Provided support for end users in troubleshooting system issues.
- Performed data analysis to identify trends and recommend solutions.
- Developed technical documentation such as flowcharts, diagrams, and process maps.
- Designed, developed, tested, documented, and maintained new applications and software components.
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
- Identified areas for improvement in current systems architecture and proposed strategies for optimization.
- Monitored system performance metrics to detect anomalies or potential issues before they arise.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Created automated scripts to streamline routine tasks and reduce manual labor hours spent on processes.
- Assessed customer needs through surveys, interviews, focus groups. in order to develop customized solutions that meet their business objectives.
- Implemented quality assurance practices throughout development cycles in order to maximize product reliability.
- Resolved escalated issues from help desk personnel related to system functionality.
- Utilized Product Life Cycle Development processes to ensure adherence to project schedules and budgets.
Independent Property Claims Adjuster
Alacrity Solutions- Liberty Mutual
05.2021 - 02.2022
- Determined policy coverage, negotiated settlement amounts within authority limits, through analyzing investigation data and policy terms, including whether claims will be approved or denied
- Maintained communication with insured/claimant
- Conflict resolution and Closed claim files upon completion of final payments.
- Reviewed policy provisions, endorsements and applicable laws to analyze coverage issues.
- Investigated and gathered information regarding property claims to determine the extent of insurance company's liability.
- Negotiated settlement with claimants or attorneys representing claimants in order to resolve disputes.
- Interacted with clients in a professional manner while gathering necessary information regarding the claim.
- Evaluated settlements offers against estimated liabilities and recommended appropriate action to management.
Software Quality Assurance Analyst
Vertical Alliance Group
07.2018 - 10.2020
- Developed Test plans and Test cases for Web Base and Mobile Software applications, focusing on User Stories, Functional Requirements and Technical Specifications
- (Utilizing the following browsers: Google Chrome, Safari, Internet Explorer, Microsoft Edge, and Firefox.) Worked on system optimization by actively participating in system, unit, integration, and regression testing methods
- Analyzed and researched test results to discover and report any defects and risks identified during testing phase
- Worked with Data Base Administrator to validate Data Migration loads were accurate and reported all data issues identified after load processed.
- Developed test plans, strategies and cases for software applications.
- Created detailed reports on software defects and errors.
- Performed manual and automated testing to ensure quality assurance of software products.
- Analyzed user requirements to develop effective test strategies.
- Developed scripts and tools to automate regression tests.
- Identified areas of improvement in existing processes and procedures related to software quality assurance.
Application Support Analyst II
Sonic Healthcare USA
01.2017 - 07.2018
- Troubleshoot ticket issues using Global Cache commands and provide updates in weekly customer service meeting
- Demonstrate proficient knowledge of multiple Lab IS Systems environments
- Work closely with developers to test enhancements and resolve system defect errors
- Effectively manage Application Support tickets which include; assigning tickets to the appropriate group, maintain current documentation of open tickets, manage ticket requirements in FootPrints (application support queue) and ensure tickets are closed in a timely manner.
- Provided technical support to users on various applications and software packages.
- Developed scripts for automating processes to improve application performance.
- Assisted in the development of user documentation for new applications and features.
- Monitored system performance metrics to identify potential problems before they occur.
- Implemented best practices regarding security protocols for protecting sensitive data.
- Troubleshot application errors by reviewing log files and system configuration settings.
Interface Quality Assurance Engineer
Aprima Medical Software, Inc.
04.2016 - 01.2017
- Review product design documentation to ensure requirements stated are correct, unambiguous, and verifiable
- Develop application and integration test scripts, based on functionality design and technical requirements, according to the standards defined by the interface team
- Work with the Interface Developers and entity contacts to validate the interfaces are working properly
- Troubleshoot and accurately document interface problems and work closely with the Interface developers to identify, test and implement solutions
- Perform thorough regression testing once bugs were resolved.
- Developed and implemented quality assurance standards for software products.
- Analyzed customer feedback to identify areas of improvement in product quality.
- Performed manual and automated testing on software applications to ensure functionality and reliability.
- Conducted reviews of design documentation to verify compliance with quality assurance standards.
- Monitored defect resolution activities to ensure that issues are addressed promptly and effectively.
- Created detailed reports on the results of quality assurance tests conducted.
Implementation Manager
The Judge Group-United Healthcare
09.2015 - 03.2016
- Accountable for implementation of healthcare providers to enable the successful exchange of electronic clinical data through a variety of methods (FTP, SFTP and VPN)
- Worked directly with external and internal business partners, technical staff to drive meaningful communication and rapid implementation of Electronic Clinical Data Exchange
- Track and report all testing statuses in a timely and high-quality manner in Salesforce and other similar CRM applications
- Perform advanced analysis, solutions, and documentation for Health Level 7 clinical data test files
- Serve as a Team Lead resource, shared best practices and increased team effectiveness.
- Managed the implementation of new software systems, ensuring that all requirements were met and deadlines were adhered to.
- Collaborated with cross-functional teams to ensure successful integration of hardware, software, and networking components.
- Developed project plans and timelines for each implementation process, tracking progress against these plans to ensure completion on schedule.
- Resolved any technical issues encountered during the implementation process in a timely manner.
- Provided regular updates to stakeholders regarding project status and progress towards objectives.
- Conducted training sessions for staff members on how to use newly implemented systems effectively.
Sr. Implementation Analyst/Project Manager
Quest Diagnostics & Ameripath, Inc (a Quest Company)
06.2004 - 07.2015
- Managed end – to – end implementation of Interface projects, focusing on various medical specialties such as Radiology, Pathology and Oncology
- Acted as Subject Matter Expert, facilitating weekly meetings to identify business and clinical requirements, conduct technical walkthrough meetings between Vendor and Development teams
- Created, maintained, and communicated MS Project Plan schedule for assigned projects
- Created Functional Specifications, Executed Test Plans/Test Cases for Unit, System and User Acceptance Testing to provide the best and most efficient solution for the given requirements
- Achieved and Maintained compliance with clinical workflow and regulations.
- Developed and implemented project plans for multiple software implementations.
- Provided technical guidance to implementation teams during the installation process.
- Analyzed customer requirements to ensure successful implementation of software solutions.
- Researched and analyzed data to identify areas for improvement in current processes.
- Coordinated with stakeholders to develop and implement new processes and procedures.
- Identified system issues and worked with internal IT team to resolve them quickly.
- Collaborated with customers on developing testing scenarios for new software implementations.
Education
BBA - Business Administration
Wiley College
Marshall, TXSkills
- Project Plan Management
- Interpersonal Skills
- Software Development Lifecycle
- Research and Analysis
- Clinical Application Management
- JIRA (Issue & Project Tracking)
- Business Process Improvement
- HL7EMR-EHR Interfacing
- SOAP UI 570
- Salesforce (CRM)
- VISIO
- Agile & Waterfall Methodologies
- User Stories
- Quality Assurance and Testing
- End-User Support
- Network Administration
- Requirements Gathering
- Version Control
- Performance Tuning
- User Acceptance Testing
- Business Intelligence
- Certified Business Analysis Professional (CBAP)
- Application Support
Applications
- AWS (Amazon Web Services)
- DHHS
- EPIC
- NexGen
- Nextech
- Greenway
- Modernizing Medicine
- Aprima
- EClinicalWorks
- Allscripts
- Maine MIP (Maine Immunization Program)
Timeline
Systems Analyst -Tester
Global Technical Talent – State of Maine
02.2022 - 08.2023
Independent Property Claims Adjuster
Alacrity Solutions- Liberty Mutual
05.2021 - 02.2022
Software Quality Assurance Analyst
Vertical Alliance Group
07.2018 - 10.2020
Application Support Analyst II
Sonic Healthcare USA
01.2017 - 07.2018
Interface Quality Assurance Engineer
Aprima Medical Software, Inc.
04.2016 - 01.2017
Implementation Manager
The Judge Group-United Healthcare
09.2015 - 03.2016
Sr. Implementation Analyst/Project Manager
Quest Diagnostics & Ameripath, Inc (a Quest Company)
06.2004 - 07.2015
BBA - Business Administration
Wiley College