Demetra Edmonson
Tallahassee
Summary
Dynamic professional with extensive experience in machine operation and quality control at CSG Systems International, Inc. Proven ability to enhance productivity through effective time management and regulatory compliance. Recognized for delivering exceptional customer service while maintaining high standards in document processing and machine maintenance. Reliable Insert Operator with proven background in handling and operating insert machines. Experience includes ensuring proper machine setup, monitoring operations for quality control, troubleshooting issues and maintaining cleanliness of work area. Strong mechanical aptitude coupled with problem-solving skills and ability to adhere to safety protocols. Contributed significantly to increasing operational efficiency by reducing downtime through regular preventive maintenance.
Overview
29
29
years of professional experience
Work History
Insert Operator
CSG Systems International, Inc.
01.2018 - 05.2025
- Be responsible for machine set-up, operation of machines and completion of required documents.
- Process client statements, letters and documents to meet or exceed departmental standards.
- Process mail according to postal regulations to acquire maximum discounts.
- Determine machine settings to maintain quality and meet productivity expectations.
Amazon Shipper
Goodwill Industry
Tallahassee
10.2014 - 10.2018
- Retrieve and print out packing slips to be shipped out on a daily basis.
- Process books through FedEx, UPS and the United States Postal Services.
- Maintain and restock area while keeping an accurate account of packages shipped out each day.
- Provide quality customer service via telephone and in person.
Patient Account Specialist
Tallahassee Memorial Hospital
Tallahassee
01.2009 - 08.2014
- Working in the Bixler Emergency Center I have to provide excellent customer service and serve the department as clerical support, including reception and patient registration responsibilities.
- Provide a billable account by gathering complete timely and accurate information from the patient in a customer friendly atmosphere.
Seasonal work in concession grill
Tallahassee/Leon County Civic Center
Tallahassee
01.2006 - 01.2009
- Responsible for produce preparation and setup of station as well as cashiering.
- Some backup grill cooking and beer portable service including checking for valid identification.
Supervisor
Florida State University
Tallahassee
01.2004 - 01.2009
- Worked in book and magazine bindery catching packing and quality inspection.
- Worked in mailing department as production leader on Kirk Rudy labeler and ARPAC shrink wrap systems.
- Also worked with Video Jet high speed ink jet system.
- Promoted to Mailing supervisor responsible for supervising 18 to 25 people.
- Among duties, I was responsible for organizing complex mailing projects for large manifest and periodical mailings.
Security Officer
Seven Hills Security
Tallahassee
01.2002 - 01.2009
- Provide on site security at various assigned locations.
- Maintaining curfews and peace as well as safeguarding properties.
- Also worked at Florida State University Football games inspecting bags for contraband, assisting patrons to locate assigned seats.
- Make sure that all patrons are adhering to rules so everyone can have an enjoyable experience.
Supervisor
Rose Printing Company
Tallahassee
01.1998 - 01.2004
- Worked in book and magazine bindery catching packing and quality inspection.
- Worked in mailing department as production leader on Kirk Rudy labeler and ARPAC shrink wrap systems.
- Also worked with Video Jet high speed ink jet system.
- Promoted to Mailing supervisor responsible for supervising 18 to 25 people.
- Among duties, I was responsible for organizing complex mailing projects for large manifest and periodical mailings.
- Responsible for supervising the loading of U.S. Postal truck loads and presenting mailing paperwork to Postal clerks.
- Liaison between Post Office and Rose Printing Company.
- Maintained production records and provided billing information to accounting department.
Dietary Aide
Westminster Oaks Retirement Community
Tallahassee
01.1996 - 01.1998
- As a dietary aide it was my duty to serve both the patients unable to come to the dining hall as well as those who were able.
- I also assisted in the food preparation and other duties as needed.
- Often spent time with patients who did not get frequent visitors.
- I enjoyed doing whatever I could to make the patients as comfortable as possible.
Education
Supervisor Training Certificate -
FSU
Tallahassee, FL01.2006
Basic Supervisory Practical Certificate -
FSU
Tallahassee, FL01.2005
Customer Service Certificate -
FSU
Tallahassee, FL01.2004
Diploma -
Oak Harbor High School
Oak Harbor, WA01.1993
Certificate of Completion - Nursing
Skagit Valley Nursing Program
Oak Harbor, WA01.1993
Skills
- Machine operation
- Document processing
- Quality control
- Machine maintenance
- Regulatory compliance
- Time management
Timeline
Insert Operator
CSG Systems International, Inc.
01.2018 - 05.2025
Amazon Shipper
Goodwill Industry
10.2014 - 10.2018
Patient Account Specialist
Tallahassee Memorial Hospital
01.2009 - 08.2014
Seasonal work in concession grill
Tallahassee/Leon County Civic Center
01.2006 - 01.2009
Supervisor
Florida State University
01.2004 - 01.2009
Security Officer
Seven Hills Security
01.2002 - 01.2009
Supervisor
Rose Printing Company
01.1998 - 01.2004
Dietary Aide
Westminster Oaks Retirement Community
01.1996 - 01.1998
Supervisor Training Certificate -
FSU
Basic Supervisory Practical Certificate -
FSU
Customer Service Certificate -
FSU
Diploma -
Oak Harbor High School
Certificate of Completion - Nursing
Skagit Valley Nursing Program
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