Seasoned Project Manager with PMP certification and over a decade of hands-on experience in web development. Adept in Agile, Scrum, and Waterfall methodologies, I specialize in streamlining project workflows and elevating operational efficiency. Known for my dynamic communication skills and creative problem-solving, I forge robust cross-functional alliances to consistently surpass project objectives. Proficient in orchestrating effective meetings, delivering impactful reports, and elucidating strategic visions, I'm a trusted expert in navigating challenges and igniting team excellence.
Hi, I’m
DEMETRA HICKS
Winter Haven,FL
Summary
Overview
13
years of professional experience
1
Certification
Work History
FISOrlando, FL
Sr. Technical Project Manager (Hybrid)
10.2019 - 03.2020
Job overview
- Led comprehensive end-to-end automation and robotics projects by assessing client needs, analyzing current processes, evaluating feasibility of automation solutions, gathering requirements, designing optimal solutions while ensuring project excellence.
- Developed and implemented comprehensive project strategies that included defining scope, allocating resources, scheduling tasks, overseeing finances, and ensuring timely delivery of milestones and outcomes
- Partnered with internal teams and business SMEs to coordinate project goals, schedules, and budgets
- Facilitated effective collaboration between business subject matter experts, development teams, and internal stakeholders to meet project objectives, stay within budget constraints, and adhere to project timelines
- Delivered articulate and informative presentations to both technical and business audiences within FIS, facilitating informed decision-making processes.
Stratigent, an Ebiquity CompanyChicago (Remote), IL
Engagement Manager/Sr. Project Manager (Remote)
10.2015 - 06.2018
Job overview
- Successfully guided cross-functional teams through the entire project lifecycle with a focus on on-time delivery, risk management, and process enhancement.
- Ensured alignment of solutions with client objectives and KPIs through close collaboration with sales and account teams to provide tailored strategic guidance
- Strengthened project success by establishing lasting client relationships through a structured communications framework
- Effectively grew and oversaw a wide range of accounts in global markets by expertly leveraging cutting-edge digital tools including Adobe Analytics, AEM, AWS, and Google Analytics while negotiating budgets totaling over $4 million
- Maintained an account portfolio responsible for generating more than a quarter of the company's annual income
AT&TAtlanta, GA
Sr. Project Manager (Remote)
01.2014 - 10.2015
Job overview
- Streamlined workflows across multiple departments to ensure efficient work intake, roadmap prioritization, and external project coordination for DTM implementation
- Managed end-to-end e-Commerce projects, ensuring on-time and high-quality delivery in accordance with the SDLC framework
- Delivered concise daily updates to project teams and key stakeholders during scrum meetings, while also preparing comprehensive weekly reports for upper management and ensuring timely ticket updates.
- Enhanced quality assurance efforts by implementing effective user acceptance testing and reporting procedures.
- Utilized a wide range of CMS tools including AWS, Adobe Analytics, AEM, Google Analytics, DTM, GTM Salesforce along with other digital tools for seamless management and optimization of content and marketing assets.
- Spearheaded the launching process of the global Touch Commerce Chat app, meeting all project milestones within a two-month timeframe and managing a budget exceeding $1 million
The Home DepotAtlanta, GA
Project Lead
01.2013 - 01.2014
Job overview
- Oversaw the delivery of significant IT initiatives within an Agile framework by performing various responsibilities like collecting requirements, devising project plans, facilitating daily scrums, and resolving problems.
- Managed daily site operations by facilitating communication with cross-functional business teams and coordinating technology requirements.
- Assisted in project scoping, collaborated with internal departments, and provided status updates in daily scrum meetings
- Directed and oversaw major tournament projects for LIVE@ Video players, leading to groundbreaking viewership records by implementing Flash and HTML5.
Turner Broadcasting Systems, INC.Atlanta, GA
Web Developer/Project Manager
06.2009 - 12.2012
Job overview
- Developed and managed content publication projects for sports clients in an Agile setting.
- Executed day-to-day site operations encompassing the management of Jira ticket requests and effective communication with multiple business teams.
- Supported project scoping efforts, facilitated collaboration among various departments, and ensured timely status updates during daily scrum meetings
- Led projects for LIVE@ Video players during major tournaments, utilizing both Flash and HTML5
Georgia Institute of TechnologyAtlanta, GA
Web Developer
09.2007 - 05.2009
Job overview
- Developed and maintained the Georgia Tech admissions website utilizing diverse web technologies
- Effectively delivered the GT admissions website re-design project within schedule and under budget.
- Enhanced data input capabilities by over 300% through successful implementation of new online registration system for BANNER DB.
- Delivered reports utilizing various analytics tools including Business Objects/Crystal XI software and Google Analytics
Education
Savannah College of Art & DesignAtlanta, GA
Master of Arts in Interactive Design & Game Development
University Overview
Georgia Institute of TechnologyAtlanta, GA
Bachelor of Science in Computational Media
University Overview
Skills
- Project Management Professional (PMP)
- Project Scope Development
- Strategic Planning and Execution
- Budgeting and Cost Control
- Client Engagement
- Risk Assessment & Mitigation
- Cross-functional Team Leadership
- Quality Assurance and Compliance
- Vendor and Stakeholder Communication
- Innovative Solution Design
- Digital Technology Solutions
- Reporting and Analytics
- Agile, Scrum and Waterfall Methodologies
- Process Optimization
- Business Presentations
- Meeting Facilitator
- MS Office & Project
- Adobe Analytics/Google Analytics
- Jira, Clarity, PWA
- MS Teams, Zoom, Wrike, Asana, SharePoint
- Adobe Tag Management & Experience Manager, Google Tag Management
- Salesforce CRMs
- Adobe Creative Suite, Visio
Certification
PMP: Project Management Professional Certification, PMI
Timeline
Sr. Technical Project Manager (Hybrid)
FIS
10.2019 - 03.2020
Engagement Manager/Sr. Project Manager (Remote)
Stratigent, an Ebiquity Company
10.2015 - 06.2018
Sr. Project Manager (Remote)
AT&T
01.2014 - 10.2015
Project Lead
The Home Depot
01.2013 - 01.2014
Web Developer/Project Manager
Turner Broadcasting Systems, INC.
06.2009 - 12.2012
Web Developer
Georgia Institute of Technology
09.2007 - 05.2009
Savannah College of Art & Design
Master of Arts in Interactive Design & Game Development
Georgia Institute of Technology
Bachelor of Science in Computational Media
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