Demetra Jeanbaptiste
Pembroke Pines,FL
Summary
I am a self-motivated and proven individual who is hardworking, and reliable. Over these several years I have gained customer service experience, management experience, financial services, and receptionist experience. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I am a self-starter, and I can quickly learn new tasks and I am always excited to try new things. I am looking forward to being a part of a reputable company where I will be able to be an asset to the company and make use of my skills to attain professional growth and assist the organization with achieving their goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Temp Customer Service Representative
MAXIMUS
09.2023 - 12.2023
- Enroll Retired Federal employees and veterans into their health insurance and make coverage changes.
- Answered questions and directed them to the right companies by phone and by online chat.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website through online chat.
City Carrier Assistant
United States Postal Service, USPS
08.2020 - 10.2022
- Ensuring the safe delivery of mail and parcels daily
- operating delivery vehicle and following specific time frame given for specific route to ensure on time deliveries, walking or driving in any weather condition.
- Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
Front Desk Receptionist
Akam / Nu River Landing
01.2022 - 06.2022
- My responsibilities as a front desk receptionist at Nu River were to control access to property from front desk, monitor cameras and report any safety concerns or incidents, use system to control and give access to elevators,contact residents to approve visitor access, and receiving deliveries on behalf of residents.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Assistant manager
citi trends
11.2015 - 08.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
North Miami Beach Senior High
North Miami, FL05.2014
Associate of Science -
Miami Dade College
Downtown Miami2025
Skills
- Customer service skills
- Leadership experience
- Oral and written communication skills
- Verbal communication skills
- Proficient in Word, Excel
- Strong listening skills
- Computer proficient
- Detail oriented
- Team player
- Time management skills
- Strong work ethic
- Financial services
- Telephone etiquette
- Operating multi phone line
Timeline
Temp Customer Service Representative
MAXIMUS
09.2023 - 12.2023
Front Desk Receptionist
Akam / Nu River Landing
01.2022 - 06.2022
City Carrier Assistant
United States Postal Service, USPS
08.2020 - 10.2022
Assistant manager
citi trends
11.2015 - 08.2020
High School Diploma -
North Miami Beach Senior High
Associate of Science -
Miami Dade College