Summary
Overview
Work History
Education
Skills
Timeline
Generic

Demetra Krick

Hernando,MS

Summary

Dynamic Operations Manager with a proven track record in Operations, excelling in operational efficiency management and effective team leadership. Achieved significant improvements in customer satisfaction through strategic planning and quality assurance controls. Skilled in analytical problem-solving, fostering a culture of accountability and continuous improvement among staff.


Overview

32
32
years of professional experience

Work History

Operations Manager

Amazon
11.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Area Manager

Amazon
06.2021 - 11.2023
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Process Assistant

Amazon
01.2020 - 06.2021
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
  • Conducted training and change management processes to improve operations.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Operations Supervisor

Prime Flight Aviation
06.2015 - 09.2017
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
  • Facilitated seamless communication channels between departments, improving coordination and project outcomes.
  • Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
  • Led cross-functional teams to improve project execution, enhancing overall operational efficiency.
  • Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Manager of Operations

FedEx Express
12.1993 - 08.2014
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Streamlined communication between departments, enhancing collaboration and project outcomes.
  • Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
  • Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
  • Led adoption of sustainable practices within operations, reducing waste and promoting environmental responsibility.
  • Fostered safety-first culture, implementing new policies that led to decrease in workplace accidents.
  • Improved team morale with regular feedback sessions and recognition of outstanding performance.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Associate of Applied Science - Aviation

Aviation Technology of Memphis
Memphis

Skills

  • Analytical problem-solving
  • Effective team leadership
  • Operational efficiency management
  • Service excellence
  • Team leadership
  • Operations management
  • Goal setting
  • Strategic planning
  • Project management abilities
  • Performance management
  • Health and safety compliance
  • Quality assurance controls
  • Customer relationship management (CRM)

Timeline

Operations Manager

Amazon
11.2023 - Current

Area Manager

Amazon
06.2021 - 11.2023

Process Assistant

Amazon
01.2020 - 06.2021

Operations Supervisor

Prime Flight Aviation
06.2015 - 09.2017

Manager of Operations

FedEx Express
12.1993 - 08.2014

Associate of Applied Science - Aviation

Aviation Technology of Memphis

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