Demetra McCullough

Assist members with scheduling transportations to physician office, pharmacy, grocery stores and other approved locations.

Assist members with changing their Primary Care Provider (PCP), send out id cards needed, assist with finding dentists, and specialists in the network, verify if prior authorization (PA) receive for required specialists. Transfer member to the appropriate department when needed and answer additional questions.

• Assist AT&T business customers with their phone bills, assist customers with device activation add additional phone lines, phones, watches, tablets, mobile insurance, and accessories to accounts. Add/remove features and rate plans, update/change imei/sim card information, troubleshoot customer's devices and issue credit when needed.

• Clean/check vacation rental houses.

• Assist customers with hazard insurance questions, paid customers hazard insurance premiums, and fax documents to insurance companies/agents.

• Assist customers with hazard insurance questions, paid customers hazard insurance premiums, and fax documents to insurance companies/agents.

• Assist customers with software installation, troubleshoot NetZero and Juno software, and assist customers with NetZero and Juno emails.

• Assist customers with Asynchronous Digital Subscriber Line (ADSL) software installation, troubleshoot Asynchronous Digital Subscriber Line (ADSL) and assist customers with Bellsouth emails.

• Typing, filing papers, answering the telephone, and other clerical duties as they are assigned.