DEMETRA MONIQUE PATRICK
Panama City,FL
Summary
Records and information management professional with proven support for FOIA and Privacy Act initiatives. Oversees FOIA request management for Air Force records and maintains FOIA source knowledge for installation and tenant units. Reviews AF and MAJCOM guidance, identifies gaps, and recommends supplemental implementation guidance for secure electronic information handling.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Information Technology Specialist, RS Information Systems
Department of Defense, US Army
Fort Lee, VA
10.2008 - 01.2013
- Acted as the Mission Support Information Systems Security Officer (ISSO) within the Information Management Function (IMF) to promote user security by creating and enforcing compliance with established security plans, policies, and standards and conducting routine inspections of work areas to eliminate system vulnerabilities and maintain the integrity and security of electronic transactions.
- Conducted periodic IA compliance inspections and ensured corrective actions and training coordination on organizational security policies and HIPAA compliance.
- Applies IT security principles, methods and security products to protect the confidentiality, integrity and availability of information system resources throughout system life cycle.
- Responds to and mitigates Data Loss Prevention (DLP), Telecommunication Monitoring and Assessment Program (TMAP) and Personally Identifiable Information (PII)/Protected Health Information (PHI) violations on classified and unclassified computer networks.
- Manages and implements security policies, standards, guidelines and procedures to ensure ongoing maintenance of the security of health information and compliance with Health Insurance Portability and Accountability Act (HIPAA) of 1996 and the DoD annual Information Assurance Training requirement.
- Administers the Mission Support Computer Security (COMPUSEC) and Emission Security (EMSEC) programs to ensure protection of network and assets against unauthorized accidental or deliberate malicious use.
- Maintained configuration oversight of network, ensuring proper functioning of hardware and software components, meeting operational standards, and conducting backups to safeguard against data loss.
- Identified and resolved hardware, software, and network system issues, initiating corrective actions to minimize service interruptions and adapting to unanticipated job failures.
- As a domain administrator, is responsible for managing in excess of 1100 NIPRNET user accounts, 70 SIPRNET user accounts and establishes and maintains professional working relationships with external support organizations to effectively maintain internal customers network access.
- Provides technical advice and guidance to customers and senior Mission Support staff for software and hardware operation and maintenance for routine and complex IT issues, resolving problems as they arise.
- Performs services as a systems administrator such as Plans, coordinates, and installs applications software and hardware or operating systems.
- Reviews server audit logs to identify, analyze and isolate potential problem sources and conducts risk assessments using OCTAVE risk evaluation program.
- Ensures compliance by system administrators in the implementation of Maintenance Tasking Orders (MTOs) are reported within the mandatory timeframe and reporting of vulnerability and incident reports complies with Air Force Instructions and directives.
System Administrator
Department of Defense, US Air Force
JFHQ, Sandston, VA
02.2013 - 11.2015
- Administered DHCP and Solarwinds servers, ensuring compliance with network management practices, conducting event log and configuration management, mapping network topology, and maintaining oversight of hardware and software functionality while ensuring regular backups to prevent data loss.
- Identified and resolved hardware, software, and network system issues, initiating corrective actions to minimize service interruptions and adapting to unforeseen job failures.
- Develops and implements configuration plans for LANs and develops requirements for the acquisition of network hardware, software and services, ensuring market research, equipment demonstrations and technical and cost data are provided for the applicable study.
- Managed and deployed workstations, overseeing each phase from acquisition to retirement.
- Perform workstation troubleshooting and work with vendors (for contract or warranty repairs) to repair the system, or if out of warranty, work with affected organization to procure a replacement system or part.
- Provided initial data network support to users by collaborating with network operations support staff to troubleshoot basic network issues and isolate problems with network components.
- Responds to customer requests for assistance, ensuring trouble tickets are handled expeditiously, resolving complex problems within the scope of a Help Desk function.
- Serves as Information Systems Security Officer (ISSO) and promotes network security by ensuring compliance with established security plans, policies and standards and conducts routine inspections of work areas.
- Assessed customer requirements and provided insights by analyzing trends, delivering instruction and orientation services.
- (IT Specialist [SYSADMIN/CUSTSPT], AGR)
Base Records Manager
Department of Defense, US Air Force
192nd Support Squadron, Langley AFB
11.2015 - 05.2020
- Manages the overall process of organization to plan, coordinate, manage, share, and control information.
- Identifies and analyzes data, information, and knowledge requirements to facilitate discovery and dissemination of decision-quality information.
- Administers the installation records management program and conducts local Commander Orientation/training.
- Creates(modifies AFRIMS accounts for the Commander or designated POC(s), if designated.
- Directed Commander and designated POC(s) in conducting non-FOIA records management data calls and record searches upon receipt of official request from Air Force Records Officer (AFRO) or Command Records Manager (CRM).
- Ensured complete and accurate reporting of responses to non-FOIA record searches prior to closing out base response.
- Provide training to Commanders, Records Professionals and POCs for the Records Management Program.
- Create checklist for units to use to assess their RM program for inspection/audits.
- Uploaded checklist into the Management Internal Control Toolset (MICT) to ensure effective monitoring of the units RM program.
- Manage the restricted drives as well as the ERM storage drive, granting access to member in the organization
- Provided guidance and training for base staging area, ensuring adherence to disposition label protocols.
- Manages and enforces use of metadata, enabling data to be accessed, tagged and searched regardless of physical location, media, source, owner, and other defining characteristics.
- Manages and maintain system installation records, files, and indexes, while evaluating contracts, wartime, support, contingency and exercise plans to determine impact on manpower, equipment and systems.
- Manage the records staging area and records archives in AFRIMS.
- Base Records Manager, FOIA and Privacy act manager for all PII and FOIA cases.
- Administered SharePoint platform for organizational collaboration and document management.
- Unit Training Manager
- Managed government purchase card transactions for procurement needs.
Cyber Operations
Department of Defense, US Air Force
192nd Intelligence Squadron, Langley AFB
05.2020 - Current
- Acted as Information Systems Security Officer (ISSO) and promoted network security by verifying compliance with established security plans, policies, and standards while conducting routine inspections of work areas.
- Administered DHCP and Solarwinds servers to ensure compliance with security guidelines, managed event logs, baseline configurations, and network topology, while maintaining operational standards and conducting backups to safeguard data.
- Diagnosed and resolved hardware, software, and network issues, implementing corrective actions to minimize service interruptions and adapt to unforeseen job failures.
- Developed and implemented configuration plans for LANs and developed requirements for the acquisition of network hardware, software and services, ensuring market research, equipment demonstrations and technical and cost data are provided for the applicable study.
- Provides customer technical assistance and support. Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT services.
- Responds to customer requests for assistance, ensuring trouble tickets are handled expeditiously, resolving complex problems within the scope of a Help Desk function.
- Assessed customer requirements, analyzed trends, and provided guidance to enhance customer understanding and service experience.
- Conducted inventory of records and staging area
- Granted permission to members for ERM drive access.
- Served as IT Specialist and Knowledge Operations Manager
Education
Associate of Science - Knowlege Operation Management
Community College of The Air Force
Montgomery, AL10-2019
Associates degree -
Strayer University
Skills
- Information Assurance/INFOSEC
- System Administration
- Active Directory Administration
- SharePoint
- AFRIMS
- Records management
- Information Lifecycle Management
- Data Analysis
- Electronic Filing and Staging
- File Sharing Solutions
- Microsoft technologies
- SAV assessments
- ARCIS (Records Archives)
- Enterprise System Desktop
- PII/CUI Training
Personal Information
Title: Expert Base Records Manager, IT and SharePoint Professional
Certification
- Project Management(PMP) Certified, COMPTIA Security+ Certified, Active Security Clearance: Top Secret, Top Level SharePoint administrator
HONORS/AWARDS:
Air Force Commendation Medal, Army Achievement Medal, Air Force Achievement Medal, Joint Meritorious Unit Award, Air Force Meritorious Unit Award, Air Force Outstanding Unit Award, Air Force Good Conduct Medal, National Defense Service Medal, Afghanistan Campaign Medal, Iraq Campaign Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Air Force Expeditionary Service Ribbon (with gold border), Air Force Longevity Service Award, Air Force NCO PME Graduate Ribbon, Air Force Training Ribbon.
Timeline
Cyber Operations
Department of Defense, US Air Force
05.2020 - Current
Base Records Manager
Department of Defense, US Air Force
11.2015 - 05.2020
System Administrator
Department of Defense, US Air Force
02.2013 - 11.2015
Information Technology Specialist, RS Information Systems
Department of Defense, US Army
10.2008 - 01.2013
Associate of Science - Knowlege Operation Management
Community College of The Air Force
Associates degree -
Strayer University