DEMETRA MOSBY
Oklahoma City,OK
Summary
Experienced IT Contractor with excellent organization skills and office automation of various business processes including a complete small business payroll system. Proficient track record of 15+ years of hands-on technical support and proficiency in multiple technical applications across various business verticals.
Overview
12
12
years of professional experience
Work History
Employment Specialist
AARP FOUNDATION
08.2024 - Current
- Manage partnerships with non-profit organizations to facilitate collaborative employment initiatives
- Oversee comprehensive onboarding procedures, including I-9 verification, participant intake and development of Individualized Employment Plans (IEP)
- Conduct annual performance evaluations and maintain effective communications with the host agency representatives
- Deliver participant orientation sessions, formulate success strategies and provide ongoing support through skill based software, assessments, interview coaching, and resource coordination
Software Engineer
NATIONWIDE ACCOUNTING SOLUTIONS
09.2012 - Current
- Company Overview: (REMOTE)
- Serve as the information technology project liaison between the client and the company
- Create and automate complete Accounting Systems for small businesses
- Management of SQL DBMS for clients
- Hardware and software installation to include malware, antivirus software, Java, etc
- Complete office automation setup of PCs, laptops, printers, routers, modems and all wireless devices
- Network configuration
- Web design, implementation and maintenance
Tax Preparer
DIRECT TAX SERVICES
03.2024 - 03.2024
- Company Overview: Jacksonville, FL
- Assisted clients with personal and business tax preparation
- Electronically filed taxes
- Jacksonville, FL
VPK Teacher
PRIMROSE SCHOOLS
03.2023 - 09.2023
- Company Overview: Jacksonville, FL
- Classroom teacher for VPK students 4 and 5 years old
- Jacksonville, FL
Office Consultant (Client: Coach Warehouse)
REMEDY STAFFING AGENCY
04.2022 - 03.2023
- Company Overview: Jacksonville, FL
- Assisted clients with various office projects as needed
- Filled in as a warehouse associate during Holiday season boxing items
- Jacksonville, FL
Data Clerk (Client: Pioneer Industrial Corp)
PYRAMID CONSULTING (TECH MAHINDRA)
06.2021 - 04.2022
- Company Overview: St
- Louis, MO
- Manually transferred data from laptop to laptop and pc to pc for 100+ new computers for each department and laptop computers for various departments
- St
- Louis, MO
Desktop Support (Client: Wells Fargo)
PYRAMID CONSULTING (TECH MAHINDRA)
06.2021 - 04.2022
- Company Overview: St
- Louis, MO
- Installed 5,000+ new desktop and laptop computers for various departments
- St
- Louis, MO
Software Engineer (Client: BJC Healthcare)
PYRAMID CONSULTING (TECH MAHINDRA)
06.2021 - 04.2022
- Company Overview: St
- Louis, MO
- Windows 10 Migration of 10,000+ computer devices
- Coded software applications scripts for application management
- Imaged laptop and desktop computers
- Maintained software applications via SCCM
- Pushed proprietary software to laptops and desktops and maintained software licenses
- St
- Louis, MO
AT&T Lab Technician (Client: World Wide Technology)
AEROTEK
11.2020 - 02.2021
- Company Overview: Edwardsville, IL
- Refurbished OEM and all electronic and computer products to “like new” using a structured protocol of inspection, software testing and basic troubleshooting resolutions
- Building/rebuilding AT&T electronic radials for distribution to clients
- Repaired cell phone tower antennas, cabinets, etc
- Edwardsville, IL
Contract Analyst III (Client: Elsivier)
MODIS
04.2020 - 11.2020
- Company Overview: St
- Louis, MO
- Answered queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and healthcare computer systems
- St
- Louis, MO
System Support Specialist
GENERAL DYNAMICS
11.2018 - 01.2019
- Company Overview: Bossier City, LA
- Answered queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
- Diagnosed, identified, isolated, and analyzed problems utilizing historical ticket data
- Routed calls to product line specialists, application, or system support specialists, as required
- Maintained and updating records and tracking databases
- Alert management to recurring problems and patterns of problems
- Bossier City, LA
Service Center Technician (Client: Mercy Hospital)
TEKSYSTEMS
06.2014 - 11.2018
- Company Overview: Oklahoma City, OK
- Serving as escalated contact in a HMIS service center environment assisting 1200+ hospital clients, imaging computers and laptops, rebuilding PCs and laptops with SCCM proprietary software
- Various technology support tools (problem management/problem tracking, network monitoring devices)
- Ability to troubleshoot and resolve technical support questions of customers
- Knowledge of networking, internal applications, voice and data communications
- Knowledge of standard business deployment of desktop software and hardware
- Familiarity with web tools and technology
- Understanding of network issues
- PC or client/server platform
- LAN/network administration or systems administration in a healthcare computing environment
- Oklahoma City, OK
Help Desk I Analyst (Client: Dell)
TEKSYSTEMS
06.2014 - 11.2018
- Company Overview: Oklahoma City, OK
- Serving as Level 1 contact in a call center environment assisting 500+ employees with Microsoft Office 365 dual email migration re-mapping mailboxes
- Assisting with password resets and computer lockouts
- Oklahoma City, OK
Desktop Support (Client: Devon)
TEKSYSTEMS
06.2014 - 11.2018
- Company Overview: Oklahoma City, OK
- Setup/breakdown 400+ PCs, monitors, keyboards, speakers, mouse, Ethernet cords, telephone and all accessories during an inter-company employee move ensuring that PC is properly connected to the network
- Oklahoma City, OK
Technical Support Representative
FLASHBANC
06.2015 - 12.2017
- Company Overview: Oklahoma City, OK
- Responsible for maintaining customer accounts involving merchant services of the chip technology machines used for debit/credit purchases, point of sale (POS) and other electronic related transactions for small businesses
- Oklahoma City, OK
Helpdesk Analyst I (Client: Farmers Insurance)
ODESUS
04.2014 - 06.2015
- Company Overview: Oklahoma City, OK
- Troubleshooted various applications for client access, password resets, unlocking application access, maintain Active Directory and other technical issues via remote access using PC Anywhere
- Independently resolving customer complaints and inquiries with regard to their computer service
- Oklahoma City, OK
Education
Bachelor of Science - Management Information Systems
SOUTHERN ILLINOIS UNIVERSITY AT EDWARDSVILLE
Edwardsville, ILSkills
- Javascript
- SQL
- Object-Oriented Programming
- Software Development Lifecycle
- Agile Methodologies
- Web Technologies
- Code Development
- Troubleshooting and resolution
- Data Analysis
- Software Design
Accomplishments
- Demonstrated exemplary technical support to employees and vendors by maintaining positive relationships.
- Implemented continuous improvement practices by updating technical desktop documentation procedures for the department.
- Resolved payment issues and other reconciliations on a monthly basis with thorough research and timely follow up.
- Management of SQL DBMS for clients.
- Hardware and software installation to include malware, antivirus software, and Java.
- Assisted the sales team with any questions on how to operate their software applications allowing the team to better understand how to on-board new customers.
Affiliations
- Veteran Spouses
- Alpha Kappa Alpha (AKA)
- American Institute for International Technical Professionals (AITP)
Timeline
Employment Specialist
AARP FOUNDATION
08.2024 - Current
Tax Preparer
DIRECT TAX SERVICES
03.2024 - 03.2024
VPK Teacher
PRIMROSE SCHOOLS
03.2023 - 09.2023
Office Consultant (Client: Coach Warehouse)
REMEDY STAFFING AGENCY
04.2022 - 03.2023
Data Clerk (Client: Pioneer Industrial Corp)
PYRAMID CONSULTING (TECH MAHINDRA)
06.2021 - 04.2022
Desktop Support (Client: Wells Fargo)
PYRAMID CONSULTING (TECH MAHINDRA)
06.2021 - 04.2022
Software Engineer (Client: BJC Healthcare)
PYRAMID CONSULTING (TECH MAHINDRA)
06.2021 - 04.2022
AT&T Lab Technician (Client: World Wide Technology)
AEROTEK
11.2020 - 02.2021
Contract Analyst III (Client: Elsivier)
MODIS
04.2020 - 11.2020
System Support Specialist
GENERAL DYNAMICS
11.2018 - 01.2019
Technical Support Representative
FLASHBANC
06.2015 - 12.2017
Service Center Technician (Client: Mercy Hospital)
TEKSYSTEMS
06.2014 - 11.2018
Help Desk I Analyst (Client: Dell)
TEKSYSTEMS
06.2014 - 11.2018
Desktop Support (Client: Devon)
TEKSYSTEMS
06.2014 - 11.2018
Helpdesk Analyst I (Client: Farmers Insurance)
ODESUS
04.2014 - 06.2015
Software Engineer
NATIONWIDE ACCOUNTING SOLUTIONS
09.2012 - Current
Bachelor of Science - Management Information Systems
SOUTHERN ILLINOIS UNIVERSITY AT EDWARDSVILLE
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