Demetra Padgett Thomas
Columbia,SC
Summary
Experienced Operations Manager and talented leader with over 20 years of experience seeking a Human Resources Management opportunity. Skilled in staffing, recruiting, training, and leading employees, A proven track record of enhancing business plans and day-to-day activities through exceptional planning and problem-solving abilities. Results-driven approach and resilience in developing teams have consistently led to improved processes and increased productivity. Possess a solid understanding of industry trends, excellent communication skills, and a talent for identifying areas in need of improvement and implementing strategic changes.
Overview
18
18
years of professional experience
Work History
Operations Manager
EmployBridge
2006.11 - Current
- Manage a diverse portfolio of over 30 client accounts, ensuring timely communication and effective problem resolution.
- Establish best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Hire, manage, develop, and train staff.
- Establish and monitored goals, conduct performance reviews, and administer salaries for staff.
- Coach and counsel employees on appropriate workplace interactions, dress, attendance, etc
- Conduct confidential harassment, discrimination, and other investigations in conjunction with client managers
- Follow EEOC, State and Federal guidelines and regulations when recruiting and placing employees
- Manage two direct reports with overall responsibility for payroll, benefits administration, and vendor invoice processing.
- Advise management officials on HR policies (in all areas of human resources) and prepares documentation required to execute human resources actions.
- Comply with federal human capital management laws, rules regulations, VA directives and policies, organizational operating procedures, and within apportioned budget authorities.
- Make recommendations of existing methods and procedures or purposes of simplifying the work and increasing the efficiency of the operational plans
- Develop recruitment strategies to address specific resource or program needs
- Verify applicant eligibility, qualifications, and ratings for complex technical, professional and scientific positions.
- Analyze, interpret, and evaluate basic to complex HR policies, procedures, regulations, and a wide variety of pertinent subject-matter related to recruitment and placement.
- Perform full range of tasks and/or technical guidance to other HR professionals in recruitment and placement and compensation.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Develop and maintain relationships with external vendors and suppliers.
- Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieve higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Analyze data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Train and guide team members to maintain high productivity and performance metrics.
- Recruit, hire, and train initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervise team of over 200 plus field employees, fostering a positive work environment and emphasizing professional growth.
- Led recruitment marketing campaigns targeting passive candidates in niche markets using tailored messaging and content strategies.
- Implemented targeted recruitment strategies for hard-to-fill positions, ultimately filling these roles with highly skilled professionals.
- Leverage social media platforms to promote the company brand and attract top talent in the marketplace.
- Analyze industry trends to identify potential opportunities and adjust recruitment strategies accordingly.
Administrative Coordinator
Robert Half International Inc.
2002 - 2006
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted in recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Created positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Improved employee onboarding process, resulting in shorter adjustment period for new hires.
- Implemented new scheduling system for conference rooms, eliminating double bookings and maximizing space utilization.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Education
Master’s Degree - Healthcare Administration
Webster University
Columbia, SC12.2012
Master’s Degree - Human Resources Management
Webster University
Columbia, SC03.2010
Bachelor of Science Degree - Business Administration
University of South Carolina Aiken
Aiken, SC05.1993
Skills
- E-Verify
- Bullhorn Time & Expense
- Concur Expense Management System
- MS PowerBI, MS Office, MS Teams
- Customer Relationship Management (CRM)
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training & Management
- Project Management
- Performance monitoring
- Employee Motivation
- Staff Development
- Goal Setting
- Regulatory Compliance
- Health and safety compliance
- Client Relations
- Data Analysis
- Forecasting and Scheduling
- Performance Evaluations
- Expense Reports
- Data Management
- Onboarding and Orientation
- Client Relationships
Timeline
Operations Manager
EmployBridge
2006.11 - Current
Administrative Coordinator
Robert Half International Inc.
2002 - 2006
Master’s Degree - Healthcare Administration
Webster University
Master’s Degree - Human Resources Management
Webster University
Bachelor of Science Degree - Business Administration
University of South Carolina Aiken
Similar Profiles
Edna AshfordEdna Ashford
Staff Performance Manager at EmployBridgeStaff Performance Manager at EmployBridge
Kimberlee CothranKimberlee Cothran
Market Manager at EmploybridgeMarket Manager at Employbridge
Hilda CarterHilda Carter
Accounting Analyst at EmployBridgeAccounting Analyst at EmployBridge