Demetra Peterson
Springfield Gardens,NY
Summary
Accomplished administrative professional with over twenty years of experience in delivering exceptional support services. Proven motivational leader and skilled problem-solver, adept at enhancing team dynamics and customer satisfaction. Known for rapidly implementing effective changes that drive organizational success, utilizing training and morale-boosting techniques to optimize employee engagement and performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
AHRCNYC
01.2024 - Current
- Provides direct supervision and guidance to direct support employees assigned to residence
- Confers with the Residence Manager in completing mandated written evaluations of staff in residence, as well as participates in overseeing any disciplinary actions needed to address performance problems by staff
- Assists with ensuring ongoing compliance and quality assurance with State and Federal regulations applicable to facility operation to which he/she is assigned
- Assumes responsibility for smooth operations of residence, including adherence to the funder’s and agency’s policies and procedures related to house and vehicle maintenance, fire safety, and residents’ and personnel files
- Oversee medical services, collaborate with residence clinical staff to monitor direct care activities related to medical services, including ongoing maintenance of electronic and paper medical records, scheduling and attending medical appointments, proper administration of medications, and request for referrals as needed
- Serves as liaison with the Treatment Coordinator in reviewing the quality of active treatment services and expected residential habilitation outcomes, including attending team meetings, evaluating accuracy of activity schedules and documented
- Attends and completes mandated and skills development training courses, as assigned, as well as provides training to staff at residence, as needed
Airport Operations
JetBlue Airways
05.2022 - 10.2023
- Developed and implemented policies and procedures related to airport operations.
- Provided guidance on how best to protect sensitive information related to airport operations.
- Coordinated with other departments to facilitate smooth airport operations.
- Tracked inventory levels of supplies used in airport operations such as fuel, oil and lubricants.
- Collaborated with management teams in developing long-term goals for airport operations.
- Managed inventory of supplies necessary for airport operations such as fuel, de-icing fluid.
- Facilitated communication between all personnel involved in airport operations.
- Monitored airport operations to ensure that all personnel followed proper safety protocols while handling luggage and cargo items.
- Worked closely with airlines staff members in order to ensure smooth running of operations at airports and stations.
FPA Lead- Patient Coordinator
Mount Sinai Hospital
10.2013 - 08.2022
- Company Overview: Martha Stewart Center for Living Geriatrics, Palliative Care Department
- Provides work direction, guidance, coaching, and training for staff with varying degrees of knowledge
- Fosters an environment of open communication and teamwork in support of the department and organization’s goals and objectives
- Works cohesively with the Geriatrics and Palliative Care providers to facilitate patients’ care plans by taking part in daily huddles/monthly case discussions, interdisciplinary team meetings, facilitating appointments, and coordinating information and continuing care requirements
- Monitors and updates dashboard with reminders and alerts, to organize daily tasks such as visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments, and resolving billing errors (when applicable)
- Serves as primary patient contact for all non-clinical questions and refers to clinical issues to the clinical staff
- Check material submitted for supervisors’ attention to ensure all relevant data, authorizations, and pertinent information are included
- Works as a liaison with the clinical team, patients, and clinical staff to connect patients with relevant internal/external resources with other departments, units, or care centers, as well as within own department, to ensure effective coordination of work activities, and compliance with department and organization policies & procedures
- Establishes and maintains confidential documents and official records
- Follow all HIPAA and any other governmental or state agency requirements regarding the handling of PHI documents
- Prepare unit written and verbal reports including but not limited to bi-weekly updates, accomplishment reports, data and program summary, presentations, and perform other administrative details
- Contact insurance carriers for patients’ pre-certification; consult with Department/Practice Manager with respect to patients’ needs or address escalated issues
- May document in the electronic medical record and other electronic systems as required
- Martha Stewart Center for Living Geriatrics, Palliative Care Department
Fellowship Program Assistant/Flex Staff
Mount Sinai School of Medicine
05.2011 - 10.2013
- Company Overview: Hematology/Oncology Department
- Create and support multiple databases for the Office’s recruitment activities, and community outreach, and developed a partnerships evaluation system
- Managed the Office’s Volunteer and Training Program, taking part in customizing letters for the fellowship program's academic and clinical requirements to ensure accreditation standards are maintained
- Organizing and easing the efficient management of the medical students rotating by supporting their databases required for easy access
- Excellent communication, writing, research, analytical, organizational, interpersonal, time-management, and multi-tasking skills, including the ability to take initiative, prioritize duties, pay close attention to detail, prioritize tasks, and work independently and under pressure to meet specific deadlines
- Provide ongoing leadership and project management and oversee progress on implementation
- Assisted with applications on monthly basis by matching up physician’s-in-training documents as required by programs
- Assisting physician-scientists and researchers by assembling their research applications with accuracy and obtaining approval from the grant committee and chairperson before submission to the Grants and Contracts Office (GCO) and Institutional Review Board (IRB)
- Maintained research files and ensured the distribution of the most recent versions of protocols and consent forms
- Prepare and track work orders and requisitions, travel requests, vouchers, check requests, petty cash
- Additionally, ensure the proper functioning of office equipment, orders, repairs, etc
- Hematology/Oncology Department
Education
Medical Office Specialist -
Business Technical
Clearwater, FL01.2010
Mental Health/Behavioral Studies -
Central Texas College
Killeen, TX01.2001
Skills
- Computer Proficiency
- Driven Professional
- Adaptable/Agile
- Detail-Oriented Approach
- Microsoft Office Expertise
- Training & Development
- Analytical
- Project Management
- Regulatory Compliance Oversight
- Customer Rapport
- Scheduling and Planning
- Troubleshooting
Accomplishments
- Over twenty years of experience providing exceptional administrative services.
- Proven skills in information technology, customer services, quality assurance testing, and documenting functional and technical requirements.
- Strong interpersonal skills, excellent work ethic, self-discipline, sound judgment, and verbal and written communication skills.
References
Upon Request
Programmingandsoftwareskills
- Microsoft Excel, Word, Access, PowerPoint, Project, SharePoint, and Publisher
- People Soft, Image Now
- Outlook, Lotus Notes and Internet Proficient
- Cerner, EPIC, Passport, par8o, ERAS, Sinai Central, New Innovations, HDX, Softlink, Oracle, Amion, NaviNet (Intermediate) and Med iSOFT Practice Management
Certification
- Mental Health First Aid Certification
- CPR
- Seizures First Aid
Timeline
Assistant Manager
AHRCNYC
01.2024 - Current
Airport Operations
JetBlue Airways
05.2022 - 10.2023
FPA Lead- Patient Coordinator
Mount Sinai Hospital
10.2013 - 08.2022
Fellowship Program Assistant/Flex Staff
Mount Sinai School of Medicine
05.2011 - 10.2013
Medical Office Specialist -
Business Technical
Mental Health/Behavioral Studies -
Central Texas College
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