Demetra Strong
Zephyrhills
Summary
Experienced professional with a diverse background in insurance, investigations, and social services. Skilled in conducting thorough investigations, evaluating compliance, and collaborating with cross-functional teams. Proven strengths in regulatory documentation, risk assessment, and client relations. Proficient in Microsoft Office and committed to high standards of quality and integrity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Foster Care Licensing Specialist
Department of Children and Families
12.2024 - Current
- Conducted on-site inspections to ensure compliance with Florida Statutes and Administrative Code.
- Reviewed initial and renewal applications, including background screenings and training.
- Recommended licensure decisions to supervisors and regional managers.
- Investigated violations and complaints, initiated appropriate administrative actions.
- Maintained provider data systems; ensured timely and accurate recordkeeping.
- Provided technical assistance to subcontractors and providers to ensure compliance.
Senior Child Protective Investigator
Department of Children and Families
09.2023 - 12.2024
- Investigated cases of abuse, neglect, and special conditions.
- Developed safety plans and linked families to community resources.
- Coordinated emergency placements and notified authorities as needed.
- Documented findings in detailed reports and testified in court proceedings.
- Consulted and guided junior investigators on complex cases.
Member Solutions Specialist
USAA
09.2020 - 11.2023
- Guided members through tailored support plans to reach financial goals.
- Collaborated with internal teams to resolve member concerns efficiently.
Victim Advocate
Bridging Freedom
09.2021 - 11.2022
- Supported clients through structured progress plans and emotional recovery.
- Worked with cross-functional teams to deliver services and build trust.
Customer Sales Support Representative
Verizon Wireless
01.2009 - 02.2019
- Upsold products and services based on customer needs.
- Created detailed customer reports using CRM software.
- Resolved escalated complaints quickly, earning positive feedback.
Education
Bachelor of Science - Psychology
University of Phoenix
Diploma - undefined
Redford High School
Skills
- Knowledge of Laws and Regulations
- Strong Verbal and Written Communication
- Policy compliance
- Compliance oversight
- Compliance monitoring
- Compliance
- Documentation review
Certification
- Child Welfare Certification
- Personal Lines Agent 20-44
Timeline
Foster Care Licensing Specialist
Department of Children and Families
12.2024 - Current
Senior Child Protective Investigator
Department of Children and Families
09.2023 - 12.2024
Victim Advocate
Bridging Freedom
09.2021 - 11.2022
Member Solutions Specialist
USAA
09.2020 - 11.2023
Customer Sales Support Representative
Verizon Wireless
01.2009 - 02.2019
Diploma - undefined
Redford High School
Bachelor of Science - Psychology
University of Phoenix
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