Demetreius Russell
Customer Service Professional
Chicago,IL
Summary
Likable, with strong interpersonal skills. Organized and dependable candidate successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Conference Services Assistant
American Medical Association
12.2021 - Current
- Contributed to the overall success of multiple conferences by demonstrating exceptional organizational skills, attention to detail, and commitment to providing outstanding service.
- Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Maintained the cleanliness and organization of the conference rooms on lower floors.
- Worked with A.V Specialist to install logitec equipment in conference room.
- Furnishes all conference rooms with table arrangement, equipment and/or catering requested by user.
- Assist with conference room reservation using Outlook Calendar.
- Fills in during absence of Conference Center Supervisor.
- Provides basic support, to Audio Visual Specialist, when required for audio visual systems before the start of meetings.
- Responsible for inventory and maintenance of all conference room furniture and amenities.
- Maintains all meeting room equipment and applies organization in all storage locations.
Security Officer
Securitas Security Services
11.2020 - 12.2021
- Observes and records any and all unusual activity at the given site.
- Carried out any site specific post orders.
- Allowed only authorized personnel into site interior.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Team Leader/Supervisor
Pret A Manger
09.2015 - 03.2020
- Directed personnel, training, and employee relation activities.
- Mediated and oversaw conflict resolution for employee issues using current policies and disciplinary actions.
- Promoted store efficiency, as well as business standards.
- Kept track of, and maintained, employee time-sheets, cleanliness of the shop as well as kept store inventory stocked.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Barista
Starbucks
10.2018 - 03.2019
- Provided excellent service in and timely, and polite manner.
- Created an upbeat and welcoming environment.
- Assisted in keeping inventory stocked and fresh.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High school diploma - GED
Manley Career Academy
Chicago, United StatesSkills
Supervising Experience
Team Management
Leadership
Quality Assurance
Food Service Management
Conflict Management
Customer service
Food Safety
Exceptional communication
Effective multitasking
Audio visual equipment
Teamwork and collaboration
Certification
Certified Food Service Manager, 06/014/24, 06/14/29
Timeline
Conference Services Assistant
American Medical Association
12.2021 - Current
Security Officer
Securitas Security Services
11.2020 - 12.2021
Barista
Starbucks
10.2018 - 03.2019
Team Leader/Supervisor
Pret A Manger
09.2015 - 03.2020
High school diploma - GED
Manley Career Academy