Demetri Dominguez
IT Support Specialist
New York,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure IT Support position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Payments Operations Specialist
BetMGM LLC – BetMGM LLC
Jersey City, NJ
07.2021 - Current
- Assisted various departments with change by communicating new improvement plans and expectations.
- Managed over 35 customer emails per day utilizing Zendesk Software
- Developed and updated tracking spreadsheets using Microsoft Excel.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Identified issues, analyzed information and provided solutions to problems
- Maintained and processed invoices, deposits, and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
Customer Service Representative
BetMGM LLC
Jersey City, NJ
02.2020 - 07.2021
- Managed over 30 customer telephone calls
- Answered over 60 online chats and emails promptly to avoid on-hold wait times using Zendesk software.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Mechanical Valve Technician
Elwood Staffing
Minot, ND
05.2019 - 12.2019
- Conducted testing and diagnostics work on control valves and other equipment at customer locations
- Identified problems with valves and used appropriate troubleshooting techniques to locate and resolve concerns
- Reviewed and disassembled control valves prior to completing skilled repairs
- Passed daily transactions goal by 10% and end-of- month goals by 24
Call Center Supervisor
Brighstar Device Protection
Atlanta, GA
01.2018 - 12.2018
- Evaluated customer information to explore issues, develop potential solutions and maintain high- quality service
- Supervised 15 Representatives in providing excellent customer service to callers requiring assistance for mobile device troubleshooting and insurance issues.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
- Managed personnel, including scheduling for agents and product specialists to foster increased productivity
- Helped employees with day-to-day work
Administrative Assistant
Diverse Staffing
Atlanta, GA
11.2017 - 01.2018
- Trained 25 newly hires, developed and managed staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Developed and updated spreadsheets and databases to track, analyze and report on performance data
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Drafted professional business memos, letters and marketing copy to support business objectives and growth
Office Manager
RandstadUSA
Atlanta, GA
12.2016 - 11.2017
- Increased team productivity by 15% by reorganizing office supplies and protocols
- Met challenging quotas for productivity and accuracy of work
- Handled client correspondence and tracked records to foster office efficiency
- Maintained computer and physical filing systems
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
Education
Bachelor of Science - Computer Engineering Technology
Grantham University
Lenexa, KS 12.2022 -
CompTIA Security+ -
Kernelios Cybersecurity Bootcamp
East New York, NY 06.2022 -
Skills
Microsoft Office
Timeline
Bachelor of Science - Computer Engineering Technology
Grantham University
12.2022 -
CompTIA Security+ -
Kernelios Cybersecurity Bootcamp
06.2022 -
Payments Operations Specialist
BetMGM LLC – BetMGM LLC
07.2021 - Current
Customer Service Representative
BetMGM LLC
02.2020 - 07.2021
Mechanical Valve Technician
Elwood Staffing
05.2019 - 12.2019
Call Center Supervisor
Brighstar Device Protection
01.2018 - 12.2018
Administrative Assistant
Diverse Staffing
11.2017 - 01.2018
Office Manager
RandstadUSA
12.2016 - 11.2017
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