DEMETRI POTTER

Receptionist

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Maintained confidentiality of information regarding clients and company.

Direct Support Profession/ Manager

• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers.
• I manage client documentation and provide detailed feedback, while ensuring timely completion of tasks and meeting deadlines. I oversee floor operations to maintain a smooth and visually appealing environment. Additionally, I organize and file important documents, plan events, conduct inventory management, and handle budgeting to allocate resources efficiently, including adjustments for additional items when necessary.

• Print labels for freight, ensuring proper placement and workflow continuity. Process and route freight accurately to designated stores, handling up to 4,500 boxes daily. Use a scan gun to input packages into the system efficiently and maintain a seamless freight processing operation.
• Once inputted, the system prints out a label and the package is then labeled and put onto a conveyor belt to be sent to respective place in the warehouse
• Exhibited strong attention to detail, ensuring the accuracy and integrity of all FID information entered into company systems.
• Contributed positively to the overall team dynamic by offering assistance when needed and proactively seeking feedback for continuous improvement opportunities.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Maintained a clean and organized work area, contributing to an efficient and safe working environment.