Demetri Smith
Santa Rosa,California
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Trained in both fast paced, numbers driven dining, as well as highest end, formal dining.
Overview
12
12
years of professional experience
Work History
Director of Food and Beverage
Carneros Resort & Spa
05.2024 - Current
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
- Enhanced revenue growth by developing strategic marketing campaigns targeting local and regional clientele.
- Streamlined operations for improved efficiency, implementing new inventory management systems and staff training programs.
- Monitored industry trends to ensure offerings remained fresh, relevant, and in high demand among target demographics.
Executive General Manager
Glacier Restaurant Group
09.2023 - 05.2024
- Headed a new concept high-end steakhouse opening.
- Chaired weekly meetings with management to identify opportunities for improvement and ways to continue to evolve.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Analyzed sales statistics to properly forecast, schedule and control labor costs.
- Maximized profits through effective cost control, staff scheduling, inventory management and ordering.
General Manager
Hotel Les Mars, Realais Et Chateaux
07.2021 - 09.2023
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed and maintained relationships with customers and suppliers through account development.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed effective business plans to align strategic decisions with long-term objectives.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Hotel Manager
Hotel Les Mars, Relais Et Chateaux
10.2020 - Current
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Provided services efficiently and with high level of accuracy.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Overhauled existing technical systems through execution of system upgrade from Aloha to Toast.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Oversaw day-to-day operations of boutique, 16 room hotel with staff of 12 employees.
- Acting General manager of neighboring restaurant “Chalkboard”
- Oversaw merger of Chalkboard restaurant staff to the Hotel Les Mars LLC. Umbrella.
- Cross market with all Foley Family properties in the area.
- Lead all group reach outs and bookings for both restaurant and hotel.
Assistant Food & Beverage Director
Carneros Resort & Spa
08.2019 - 10.2020
- Oversee and manage a team of over 75 employees
- Lead and instruct a team of 7 managers
- Manage and balance sales compared to budgets
- Assist in the day to day operation of three restaurants, three bars and the room service element of the resort
- Oversee food and beverage operations of all banquets on property
- Manage payroll and labor cost for the outlets
Operations Manager
Carneros Resort & Spa
01.2019 - 08.2019
- Oversee all outlets with a heavy focus on food and beverage
- Train incoming as well as tenured managers with five star standards as well as ways to inplement those standards
- Attend all departmental meetings and create plans of execution for how to improve staff performance and morale
- Assist operationally in each department of the resort
- Heavily involves in recruiting new employees to join the company
Food and Beverage Manager
Calistoga Ranch, an Auberge Resort
05.2017 - 01.2019
- Oversee multiple operations simultaneously. Restaurant, room service, bar service and pool service.
- Create wine and spirit programs for both the restaurant as well as the pool.
- Work hands on with the banquets department in order to ensure proper wine and liquor services.
- Directly interact with homeowners as well as public guest to ensure the best service is received.
- Spearhead monthly private wine dinners with local vintners to add extra dimensions to the guest experience.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Asst. F&B Manager
Auberge du Soleil
05.2012 - 05.2017
- Assisted in Michelin rated dining 5 consecutive years.
- Interacted positively with customers while promoting hotel facilities and services.
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed team members on effective methods, operations and procedures.
- Achieved highest employee retention rate in the region.
- Created and worked with the needs of over 70 employees schedules.
- Quickly identified problem situations and skillfully resolved inc
Education
Associate of Arts - Culinary Arts
Santa Rosa Junior College
1501 Mendocino Ave Santa Rosa, Ca 954012008
Skills
- Natural leader
- Food service background
- Passion for customer satisfaction
- Results-oriented
- Strong work ethic
- Staff scheduling
- Point of Sale (POS) system operation
- Trained in performance and wage reviews
Timeline
Director of Food and Beverage
Carneros Resort & Spa
05.2024 - Current
Executive General Manager
Glacier Restaurant Group
09.2023 - 05.2024
General Manager
Hotel Les Mars, Realais Et Chateaux
07.2021 - 09.2023
Hotel Manager
Hotel Les Mars, Relais Et Chateaux
10.2020 - Current
Assistant Food & Beverage Director
Carneros Resort & Spa
08.2019 - 10.2020
Operations Manager
Carneros Resort & Spa
01.2019 - 08.2019
Food and Beverage Manager
Calistoga Ranch, an Auberge Resort
05.2017 - 01.2019
Asst. F&B Manager
Auberge du Soleil
05.2012 - 05.2017
Associate of Arts - Culinary Arts
Santa Rosa Junior College
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