Demetria Barefield
Huntsville
Summary
Insurance professional with in-depth experience in verifying insurance coverage and handling patient information to ensure smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Proficient in utilizing verification systems and maintaining comprehensive records while displaying strong attention to detail and collaborative mindset.
Overview
8
8
years of professional experience
Work History
Medical Billing Coder
Central North Alabama Health Services
Huntsville, AL
01.2024 - Current
- Updated patient financial information to guarantee accuracy.
- Streamlined billing processes for improved efficiency and accuracy in claim submission.
- Managed workload effectively, prioritizing tasks based on urgency and importance to maintain timely claim submissions.
- Kept management informed of any issues or trends impacting financial performance related to medical billing processes.
- Provided exceptional customer service when resolving billing inquiries from patients and insurance carriers.
- Reduced claim denials by meticulously reviewing patient records for proper documentation.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Accurately verified insurance eligibility for each patient visit to prevent treatment delays due to coverage issues.
Medical Receptionist
HappiHealth
Huntsville, AL
08.2022 - 12.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Scheduler
VMG Healthcare Consultants
Remote
07.2020 - 07.2022
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Verified patient's insurance eligibility and benefits coverage.
Patient Registration Representative
Uptain Group
Huntsville, AL
05.2019 - 04.2020
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Improved revenue collection by effectively verifying insurance eligibility and securing payments during the admission process.
- Verified patient insurance eligibility and entered patient information into system.
Healthcare Customer Service Representative
Diatherix Eurofins
Huntsville, AL
03.2017 - 04.2019
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Education
Associate of Applied Science - Business
Columbia College
Columbia, MO01-2011
No Degree - Early Childhood Education
Alabama A&M University
Normal, AL05-2002
Skills
- ICD-10 proficiency
- HIPAA compliance
- Professionalism and ethics
- Continuous learning attitude
- Insurance verification
- CPT coding
- Payment posting
- Claims processing
- Data entry
- Revenue cycle management
- Insurance eligibility verification
- Patient eligibility verification
Timeline
Medical Billing Coder
Central North Alabama Health Services
01.2024 - Current
Medical Receptionist
HappiHealth
08.2022 - 12.2023
Scheduler
VMG Healthcare Consultants
07.2020 - 07.2022
Patient Registration Representative
Uptain Group
05.2019 - 04.2020
Healthcare Customer Service Representative
Diatherix Eurofins
03.2017 - 04.2019
Associate of Applied Science - Business
Columbia College
No Degree - Early Childhood Education
Alabama A&M University
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