Demetria Broussard

Summary of Qualifications

• I've had the pleasure of working with the Small Business Administration Office of Disaster Assistance for over eight years. I'm prepared to deploy to disaster sites anywhere in the United States and OCONUS at a moment's notice.
• Maintaining flexibility to work extended shifts of up to 14 hours daily in hazardous working conditions.
• I'm goal orientated, highly motivated and a self-starter. I understand the importance of flexibility, dedication, professional development, cultural awareness, confidentiality and being a team player.
• I understand the overwhelming and emotional toll that disasters can have on the applicants and I'm able to show empathy while guiding applicants through the application process.
• Within my role as a Team lead, I assist with the set up and breakdown of Disaster Recovery Centers in order to accommodate and assist both home and business applicants with the loan process.
• I make sure all PII is being handled in a secure manner according to the ODA's SOP.
• I've met with dignitaries in the center and Town Hall meetings to explain the Program and to show our presence in the community.
• I'm knowledgeable of tax filing requirements of various business entities, e.g. Corporations, Non-Profits, General Partnership and LLC's.
• I maintain all annual trainings as required by the Agency.
• I've worked in various Disaster Recovery centers, including DRC's, BRC's, DLOC's, MDRC's, CSC Call Center and Virtually.
• Collaborated with local agencies to facilitate efficient processes.
• Evaluated effectiveness through regular assessments, driving continuous improvement in disaster recovery strategies.
• Established strong relationships with external agencies for effective coordination during crisis events.
• Maintained up-to-date knowledge of industry trends and developments to ensure preparedness.
• Demonstrated leadership skills while managing multiple priorities during high-stress situations, contributing significantly to successful recoveries.
• Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.

• My duties were overseeing the overall operations of the organization.
• Managed Compliance regulations with all local and federal EEOC laws. Providing weekly overviews and directives to 6 department heads to ensure highest standards of operations. Recruiting potentially new hires using various online tools.
• Coordinating the relocation and on boarding process of new employees including verifying credentials and security clearance.
• Streamlined operational workflows to enhance efficiency across multiple departments.
• Led cross-functional teams to implement process improvements, reducing operational bottlenecks.
• Mentored management staff, fostering leadership skills and promoting a culture of continuous improvement.
• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Conducted an average of 10 quarterly performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
• Defined, implemented, and revised operational policies and guidelines.
• Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.