Summary
Overview
Work History
Education
Skills
Timeline
Generic

Demetria Brown

Huntington,TX

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Possess excellent communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new things. I am looking for a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Customer Experience Manager

Five Below
09.2024 - 01.2025
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Developed new employees and on-going performance assessment of current employees.

Sales Associate

Conn's Home Plus
12.2023 - 05.2024
  • Providing excellent customer service in store or over the phone
  • Making phone calls to bring customers into the store for appointments by pitching current sales and promotions
  • Assisting walk-in customers with the buying process and eventually selling to them
  • Light cleaning and occasionally building furniture
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Store Manager

Family Dollar
12.2017 - 09.2023
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Managed inventory control, cash control, and store opening and closing procedures
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Completed point of sale opening and closing procedures
  • Rotated merchandise and displays to feature new products and promotions
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Approved regular payroll submissions for employees
  • Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Supervised creation of exciting merchandise displays to catch attention of store customers
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long term habits
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service

Cashier

Walmart
03.2013 - 01.2015
  • Restocked and organized merchandise in front lanes
  • Greeted customers entering the store and responded promptly to customer needs
  • Worked flexible schedule and extra shifts to meet business needs
  • Welcomed customers and helped determine their needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked closely with the shift manager to solve problems and handle customer concerns
  • Answered questions about store policies and addressed customer concerns
  • Used a POS system to enter orders, process payments and issue receipts
  • Monitored self-checkout systems and provided help in resolving complex problems
  • Processed refunds and exchanges in accordance with company policy
  • Assisted customers with returns, refunds, and resolving transaction issues

Education

Diploma -

Lufkin High School
05.2009

Skills

  • Relationship building and management
  • Team leadership and coaching
  • Order management
  • Maximizing profitability
  • Training and mentoring
  • Customer Relations
  • POS systems
  • Goals and performance
  • Bank deposit procedures
  • Store displays
  • Merchandising
  • Vendor management
  • Opening and closing procedures
  • Staff Management
  • Hourly shift management
  • Accurate money handling
  • Staff training and development

Timeline

Customer Experience Manager

Five Below
09.2024 - 01.2025

Sales Associate

Conn's Home Plus
12.2023 - 05.2024

Store Manager

Family Dollar
12.2017 - 09.2023

Cashier

Walmart
03.2013 - 01.2015

Diploma -

Lufkin High School

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Demetria Brown