Athena
Demetria Darden
Healthcare
Fort Worth,TX
Summary
Clinical Supervisor with 10+ years of experience. An adaptable and detail-oriented professional with broadly diverse experience. A forward-thinking communicator who employs outstanding interpersonal skills to work effectively with all levels of an organization. Possesses a proven track record of leveraging business experience and leadership skills to achieve maximum effectiveness while maintaining high standards. Sets objectives; develop accurate timing and action plans; organizes information, resources, activities, and people to get things done; delegates both routine and important task; establishes clear directions; sets appropriate measures and monitors progress. A dedicated and results-driven producer who exceeds established goals and contributes to the growth of a company.
Overview
13
13
years of professional experience
Work History
Office Manager
Northeast Tarrant Internal Medicine Associates
05.2021 - Current
- Responsible for the overall efficiency and quality of a multi-clinical operations
- Which spans throughout the DFW area
- Responsibilities include, but not limited to, managing 11 separate and unique Provider operations, which ranged from training to daily operational logistics
- Managed multiple departments within the operation, to include quality, medical, customer service and scheduling
- Managed and developed a staff of 35 via performance reviews as well corrective actions when appropriate
- Also, added some new ideas to the operations to incentivize not only safety, but, some of the more intricate needs of the operations
- Developed goals and SOPs for direct reports to help in their development as leaders and potential leaders
- Prioritized promotions within, to help foster a more robust and cohesive atmosphere
- Implemented savings throughout the organization’s budget, via cost cuts, correcting inefficiencies, as well as utilizing technology and innovation
- Ensuring clarity around priorities throughout the operations.
Clinical Supervisor/Project lead
- Hand selected a team to help train and implement the new software adapted by the organization
- Managed the training schedule for the group as well as the operation
- Coordinated the meetings with IT as well as the new software development group for the operations
- Trained all 11 providers with the new system and its impact on their individual operations
- Successfully rolled out the new operating system throughout the operations with minimal interruptions to Patient Care
- Responsible for coordinating and facilitating meetings with internal and external departments
- Strength would include, but not limited to, being an effective communicator via any style required, verbal or written
- The ability to delegate when required and the wisdom to know when to take control
- A high energy person with a positive disposition, which the operations reflects.
Clinical Supervisor/Train the Trainer
USMD
Arlington, TX
01.2018 - 05.2021
- Managed the office schedule, to ensure optimal labor efficiencies throughout the clinic to include the Reception Center
- Assisted the Medical Office Manager with monthly and quarterly budgetary analysis
- Coordinated with Temp agencies to fill labor gaps
- Managed the interview and hiring process of hourly associates to include MA, LVN, and reception personnel
- Managed all disciplinary functions for hourly associates, to include those at the reception center
- Train Referral Coordinator on insurance verification, prior authorization, etc
- Coordinated and managed all weekly meetings with medical staff to include all physicians via meetings to determine weekly priorities
- Utilized multiple reports via multiple applications to determine root cause analysis for inefficient appointment scheduling
- Developed an appointment program that saved the clinic hours of labor cost year over year in rescheduling appointments
- Traveled to multiple clinics in our group to train new hires during a period of company expansion and EMR transition to ensure all employees had knowledge to properly/successfully use EMR while caring for patients
- Developed and managed the leads as well as hourly associates at the reception center, to ensure all duties were being performed at a productive and efficient level, that included registration, ICD9 coding, data collection for billing purposes, charge posting, maintaining surgery schedules, appointments, etc.
Medical Assistant Lead/Clinical Supervisor
Texas Health Resources
Fort Worth, TX
11.2011 - 01.2018
- Coordinated and Managed appointment schedule, to include the daily staff schedule
- Coordinated and Managed the discrimination of confidential information to all patients to include VIPs, i.e lab/testing results, setting up Tele-med appointments
- Assisted physicians with managing the health and welfare of all patients including VIPs
- Managed, coordinated and processed all prescription under the direct supervision of the physicians
- Managed the daily inventory of all medical supplies
- Train new hires triage nurses during new hire orientation to ensure attention to detail and adherence to company policy.
Education
National Registered Certified Medical Assistant - undefined
Remington College
Associate Degree - Art
Tarrant County College
Skills
- All Microsoft Applications
- Excel, Outlook, Word, PowerPoint, Javascript
- Operational Software
- Epic, Athena, Nextgen
- Other Applications
- SAP, Oracle
Customer Service
Office Management
Organizational Skills
Office Administration
Excellent multi-tasking ability
Data Entry
Customer Relations
Clear oral/written communication
Billing
Scheduling and calendar management
Administrative Support
Payroll Processing
Document Management
Clerical Support
Account Reconciliation
Credit and collections
Relationship Building
Mail handling
Scheduling
Scheduling Coordination
Inventory Control
Staff Management
Employee Supervision
Operations Management
Human Resources
Conflict Management
Staff hiring
Supply Management
Administrative Oversight
Employee Training
Training and coaching
Documentation and control
Policy Implementation
Workflow Optimization
Expense Reporting
Team Supervision
Staff Training
Report Preparation
Event Coordination
Business Administration
Meeting planning
Facility Management
Database Administration
Team Bonding
Workflow Planning
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Team Building / Company Retreats401k matchStock Options / Equity / Profit SharingPaid sick leaveHealthcare benefitsCompany CultureCareer advancementPersonal development programsWork from home optionPaid time offSoftware
Epic
Nextgen
Timeline
Office Manager
Northeast Tarrant Internal Medicine Associates
05.2021 - Current
Clinical Supervisor/Train the Trainer
USMD
01.2018 - 05.2021
Medical Assistant Lead/Clinical Supervisor
Texas Health Resources
11.2011 - 01.2018
Clinical Supervisor/Project lead
National Registered Certified Medical Assistant - undefined
Remington College
Associate Degree - Art
Tarrant County College
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