Demetria Davis
Charlotte,NC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
13
13
years of professional experience
Work History
Assistant Supervisor, Urology Department
Strive Medical LLC
2021.10 - Current
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
- Actively participated in continuous improvement efforts aimed at optimizing operational efficiency across all aspects of day-to-day business functions.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
Patient Care Coordinator
Strive Medical LLC
2020.07 - 2021.10
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
Patient Access Registrar
MUSC Health Florence Medical Center
2019.03 - 2020.07
- Optimized appointment scheduling by accurately recording patient preferences and availability while balancing provider schedules.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Reduced errors in patient billing by carefully reviewing charges and ensuring accuracy before submission.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
- Streamlined the registration process for increased efficiency and reduced wait times.
Hospital Registrar
Carolinas Hospital System
2018.02 - 2019.03
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Expedited emergency department admissions by efficiently gathering essential information from incoming patients under high-pressure situations.
- Supported hospital revenue cycle management efforts through timely completion of all requisite financial paperwork during the registration process.
- Promoted a positive work environment among colleagues through excellent communication skills and teamwork initiatives.
Customer Service Representative Team Lead
AT&T Call Center (Sykes Enterprises)
2017.03 - 2018.03
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
Customer Service Representative
AT&T Call Center
2016.06 - 2017.03
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Retail Sales Representative (Lead)
Scrubs & Beyond
2013.08 - 2016.06
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers with locating and choosing merchandise in store departments.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
Busser
Schoolhouse Barbecue
2011.09 - 2013.09
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Education
Master of Science - Masters of Health Administration
University of Phoenix
Tempe, AZ08.2021
Bachelor of Science - Biology
Francis Marion University
Florence, SC12.2016
Skills
- Records Management
- Training and mentoring
- Technical knowledge
- Sales Support
- Customer Service
- Problem Resolution
- Professional and Courteous
- Training and Development
- MS Office
- Interpersonal Relations
Timeline
Assistant Supervisor, Urology Department
Strive Medical LLC
2021.10 - Current
Patient Care Coordinator
Strive Medical LLC
2020.07 - 2021.10
Patient Access Registrar
MUSC Health Florence Medical Center
2019.03 - 2020.07
Hospital Registrar
Carolinas Hospital System
2018.02 - 2019.03
Customer Service Representative Team Lead
AT&T Call Center (Sykes Enterprises)
2017.03 - 2018.03
Customer Service Representative
AT&T Call Center
2016.06 - 2017.03
Retail Sales Representative (Lead)
Scrubs & Beyond
2013.08 - 2016.06
Busser
Schoolhouse Barbecue
2011.09 - 2013.09
Master of Science - Masters of Health Administration
University of Phoenix
Bachelor of Science - Biology
Francis Marion University
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